Marina Station Water Park — Attraction in Georgia

If it weren't for my son wanting to play (and already telling him that he could), I would have left. When coming to the ticket line, we were ignored. Five people were serviced before I was even able to turn in the waiver or pay. It didn't take us long to realize that the people that were cutting to the front of the line or that were being helped first were locals. It seems to be a hard place of favoritism. I would think to have the ticket masters and "body guards" attend customer service training of some sort. They each seemed to have their own level of power trips. Especially the blond that called the owner "Dad". Not even 5 minutes into letting my son into the water I walked out onto the dock to check on him in a blind spot from land. The same employee that made me wait at the register and left me at the register multiple times approaches me to tell me that nobody can be on the boardwalk "because you (she points to me) are making other people nervous".. Mind you; there are no signs stating that people aren't allowed in that area or that the boardwalk is for exiting the lake only. Within another five minutes there were people gathering on the same boardwalk and talking amongst themselves. I walk out too. I want to check for my son... Nobody else is since there is only one life guard and one very "busy" registrar. The same employee from before walks out and lifts her megaphone directly into my face...her megaphone... and tells me to exit because nobody is to be on the boardwalk. Then suggests that she can get the manager, her father, if I had a problem with anything. I don't have patience for people like this and I shouldn't have to. On no level should anybody treat another person that way. Nobody. People travel to tourist towns from all over the country, things would have been handled differently for her had I been anybody else that is more outspoken or deliberate. I am almost certain of that. Definitely not a place worth stopping in to visit again. Hiawassee is a beautiful area and everyone is so friendly. Splash Island, however, is a bad apple and has left a bitter taste. It's just not worth the money especially when being shown so much disrespect. You get what you pay for. Also, I am well aware that I look a little... different... than other people. I can always tell when I am being treated differently because of my appearance. There is no denying that I was being ostracized. Those that know... know. Thanks for our experience,...

I read alot of the reviews before we took the grand kids to this place so I knew what to expect and I would suggest you do the same. Their online waiver did not work and we had to do it there which was really long and time consuming. We were actually the first people there which really helped us get in the water the quickest. The kiddos ranging from 8-12 had a blast. There were only a few areas of the floats that could have used more air. The lifeguard on duty was a very pleasant fellow and I talked to him off and on while watching my youngest grand kid. I did find the kids behind the counter to be kind of worthless though, thats why I have 4 stars instead of 5. We only did the 1 hour, which really was about an hour and half until they called in the first group in...so, its probably is a good thing we were the first people there so we got extra time. And really, it started lightning shortly after we got out. I saw alot of review were people complained of paying and then only getting a half hour and not getting their money back...you have to be aware of the weather. Looking at the forcast and radar and the weather pattern will help you in getting what you pay for and having a great time. Word of caution. There was one section of the floating complex that kind of dangerous in my mind. It was the tallest area and it was pretty slippery torwards the top while you are climbing. If your feet slip out from under you and you dont have a good grip on the rope, you will get a nasty burn from the rope and hit all the toe holds as you fall back down to the bottom. Learned...

What a frustrating and disappointing experience! We wanted in line for 45 minutes to sign the waiver. Then moved to step 2, where we waited another 30 minutes with 2 families in front of us. At least 20 minutes of that waiting was for the 5 teenagers, who were working to figure out what they were doing. Along with some nice social time for them. Too bad there was no adult working to lead the lost quintet. Okay, so it's finally our turn, I've managed to make the kiddo understand theat he has to wait until he gets his wristband to put a toe in the water. No greeting, just "Are you on the waiting list?" I replied, "Uh. What waiting list? I signed the waiver." "Uh, there is a waiting list. We are at capacity." So anyway, after already waiting an hour with an excited, impatient 8 year old. We need to wait at least another hour. No thanks. Super glad that your business is so brisk. Good for you and congratulations! However, I would like to suggest that you work on your communication with your potential customers and enhance your training program with some focus on customer service skills and professionalism. Oh and maybe have an adult available for supervision of young, inexperienced workers. Adding the parking and hike, this was an hour and a half of my life that I...