Microtech Computers — Attraction in Gladstone

The woman in the Microtech store is not a technician. She is a nice lady who answers the phone and tries to help customers with their non-technical needs to the best of her ability, to avoid having to frequently interrupt the technician working in the back. The technician got called out when I needed to talk technical about motherboards. A USB WiFi adapter, regardless of brand, or type of operation (the N designation), often has no outside antenna and the compact nature of those devices means they have a micro-sized antenna to transcieve signals from, and to, a router. This can limit their effectiveness at longer distances from the router. A raid array is usually, for home use, either a striped or mirrored array. A striped array is one that is intended to write a stripe of information to first one hard drive, then write to the other, then return to the first one, so that when the information is read back, the information being retrieved comes from one drive while the next stripe is being located on the other.This allows a more continuous retrieval of information. It takes time on a mechanical drive to seek information, so the alternating drives each give the other drive time to find the information while they give the user information by turns. In a mirrored array, the same information is stored on both drives so that if one drive fails, the other one will still have your data. It is primarily for assuring you won't lose critical data if one drive fails. I am not a "Shill", or an employee, I am a computer hobbyist who learns by reading. i went in the store to enjoy talking with a fellow 'geek' and their tech gave me about what seemed to me only five minutes but was probably closer to thirty, answering questions and sharing experiences with logic devices. Based on his level of knowledge and his friendly helpful attitude, I would trust my computer to his capable hands, if I didn't totally enjoy working on my own. I hope that reading this may put your mind more at ease about these good people who really are trying to do their best to fill your needs. I will likely be going back for parts for my next build, when I have an...

DO NOT GO HERE!!! I agree with everyone else. The technician Vince and manager Debbie were extremely misleading and quite inept in their ability to perform simple customer service. Not to mention fix a computer.

I was told at the beginning when I brought in my computer I would get a free estimate so I brought it in. It had a cracked screen and he told me he would call me with with the estimate. He called me a few days later and tried to sell me a computer they had in their shop. I politely declined and asked just to get mine fixed. He then went on to tell me it could take 14 weeks to get another screen. I said ok I wasn't really in a hurry. It seemed like they really just didn't want to fix it.

I got a call 4 weeks later saying they had been sent the wrong screen and they would not be able to get the one I need. I was told it would be impossible to get it fixed and I would be better off letting them "dispose" of it.

When I went to get my computer back I was charged a $45 fee for absolutely nothing! Then they tried to give me a guilt trip saying they ate the shipping cost on the wrong screen they ordered.

When I tried to resolve my problem with the manager Debbie she was absolutely useless and quite rude. When I told her she was ripping me off and I should give her a bad review she raised the price to $127 until I promised her I wouldn't and had to beg for my computer back. Which made her feel better i guess she brought it back down to $45

I called around for 20 mins and found a shop that had the screen I need and it is currently being fixed!! After being told it was impossible and I should just let them "dispose" of it. If you ask me these people are criminals and do not deserve to stay in business. Everyone should file a report...

I had Microtech build my first gaming rig back in the early 2000's when the Pentium P4 was the chip du jour. A quarter of a century later, I'm still bringing all my computers in to them for service. Over the years, we've had them service laptops, business workstations, gaming PCs and do data recovery for us. We've always received excellent service from them. One of my favorite offerings of theirs is the ability to 'cut the line' and go straight to the repair bench for a very reasonable extra $45. Most recently, I had a GPU issue that was bricking my gaming rig. Brought it in, opted for the straight-to-the-bench charge, and had my PC back in my hands the very next day, working perfectly.

I had them upgrade my case to a Corsair 4000D Airflow, which they had in stock in the store. Yes, their hardware does cost a little bit more than online retailers, but the money you spend at Microtech stays local, and that matters. Their prices are very reasonable regardless, and are only higher because of volume, not because of any kind of gouging. You also get quicker repair times by getting your part from their in stock items rather than waiting days to receive products in the mail. If you're after a specific part they don't have in stock, give them an opportunity to order it in for you.

I've referred numerous friends to Microtech over the past 2+ decades, and they've always come away satisfied and with their issues resolved. Debbie and Patty up front are always helpful and welcoming, and Vince and Cliff are the technicians that make the magic happen. They really know their stuff and are happy to offer expert advice based on decades of experience.

One of the easiest 5 Star reviews...