Elevate Trampoline Park — Attraction in Goodyear

Today I went to a birthday party at Elevate Trampoline Park. It was the worst experience I have ever had. This is not the first time we’ve have been to this location. The first thing I do is register myself with my 2 children and sign their waiver. I go to check in at the birthday party spot and the woman there was not friendly, not inviting and in fact seemed to loathe her job even though they have just opened. She put the wrist bands on myself, my five year old and my one year old. She put the wrist band on my one year olds ankle. I got the two kids socks and went on our way. First thing we get accosted for having our stroller with the kids drinks. Fine I take it back down to be off the platform. Next I ask kindly to have a pair of socks so that I can follow my baby onto the trampolines because they were not enforcing the 5 and under rule in the certain area so there were big kids continuously running past and knocking her down and one even kicked her in the face. I was told I needed to pay for a jump pass. Mind you I am not jumping. I let the grumpy woman know I’m just looking to walk onto the trampoline so my one year old doesn’t get hurt. I say fine I will just walk on it in my shoes I’m not paying money for a jumping pass. She reluctantly gives me some socks. Next the platform worker asks if my one year old has a wrist band. I show her it’s under her socks because the woman put it on her ankle. Next they announce that anything unattended at the tables needs to be moved. I go move our stroller into the party room. Next they approach me yet again while I am having fun with my five year old and pushing her on the swing and accuse me of still taking up a table because there are unattended cups. At this point I’m getting irritated and say that is not my stuff. And she is still saying “well you left your stroller there so I thought it was yours” I repeated it is not my stuff. The final straw, I took my five year old to go to the bathroom and my husband was holding the little one. The SAME platform worker was harassing HIM again about my little ones wristband. At this point I got a little loud and as I approached asked “what can it possibly be NOW?” And he says that she’s asking about my little ones wristband. I told her I already showed her the wristband and that it is under her sock because the woman put it on her ankle I told her that I don’t appreciate being harassed every five minutes over something. We were simply there trying to celebrate my daughters best friends birthday and felt like we were being targeted and harassed the entire time over things. Will not be returning EVER. I will not go to a birthday party there, I will not take my children there leisurely. This place has the worst customer service literally ever and you all need to reevaluate your priorities and take a customer care class or something. I am so...

This place and the manager/owner (Kristina) who runs it is a complete joke. I would not recommend bringing your young kids here unless you want staff (teenagers) who don’t care about what happens to your kids and a manager who refuses to uphold any type of standards or kick people out who are not behaving appropriately. I had a birthday party here for my 10yo son and there were a bunch of adults in the dodgeball area throwing balls at kids as hard as they could. Two different adults hit my son in the face and groin, so hard he was crying and doubled over in pain. The manager refused to kick them out, or view the video in a responsive time. It took her over an hour to watch the video of what happened. Meanwhile my kids and these ill-behaved adults and their kids are out in the play areas together. I had to recruit some adults from my party to monitor the situation as Elevate staff did nothing. My son also told me he did talk to a staff member and told him there were adults beating up on kids in the dodgeball room and he laughed him off and did NOTHING! Another kid from my party said one of those adults threatened him and made a comment about meeting him outside! WTH?! So brave to threaten a little kid. When Kristina did come back to talk to me she basically said that’s why you sign a waiver. No joke, that’s what she said. And that the other group of people were there for a party as well and did I really expect her to kick them out? Um yes. That’s why you have rules in place! So I guess the part of the waiver where you’re supposed to behave appropriately and not beat up on others doesn’t apply? Or at least she doesn’t uphold that part. There’s more to see the story but I’m limited in space for the review. I think you get the picture though, and don’t forget..you signed a waiver, so anything goes there, it’s a...

My kids had fun. We went with a group of friends. This place would be great if they improved on a few safety and customer service issues.

To start... there isnt a separate area for the littles (3 and younger) so they are getting trampled, pushed, and nearly jumped on.

There is only one teenager monitoring the entire facility. With there being around 10 separate jumping areas, the "monitor walks from one ending the facility to the other, alone.

The ONLY rules posted are near the entrance in small letters that cannot be read from the jumping areas. There were no notices posted reminding kids to not climb to high on the rock wall, or to remind children to not jump on top of others. There were several parents including myself that stood and moderated areas to make sure kids were safe.

When you come in, they give you a colored wrist band. We came in at 3:30, waited in line and were ready to jumo at about 3:50. When 4:30 came around, we were told that our hour was up. We were refused a receipt, but had checked our phones and after dispute. Our kids were able to continue their hour of jumping.

I am willing to give this place another chance. My kids did have fun, I just recommend staying close to your kids at this place. I have an infant and 2 older kids so I couldn't stay too close to mine, but with my turned there, we passed the minis around and too turns monitoring...