I was visiting from out of town and the young (17-18) 5’4 blonde medium length haired female employee who helped me was very rude. She tried to double charge me for my skate reservation, didn’t ask what color gloves I wanted when I purchased them (the other employee did), was very reluctant to assist me in trying on a smaller size of skates as I was worried they were too loose, and went so far as to say my time spent deliberating would be deducted from any skate time she was allowing me.

To top things off, she gave me cold stares and when I asked her if she could take a quick 30 second video of me ice skating she essentially tried to kick me off the ice rink because the Zamboni was approaching in the next few minutes. I told her multiple times it would take less than a minute and she begrudgingly did it, only after contradicting her previous statement by telling me I should just figure out how to prop my iPhone myself and film it, which would have taken way longer than a few minutes. The look on her face was a mixture of disgust and disdain.

There was another patron who was also so rude. I asked her, when I arrived, where the registration area was and she completely ignored me. I really don’t like the conservative vibe of Grand Rapids and feel I was judged for how I dress and carry myself. It’s not my fault I like to dress stylishly and carry a designer bag. I would NEVER have been treated like this at Millennium Park’s skating rink in Chicago.