Geek Squad — Attraction in Grapevine

I wanted to install a Kenwood KSC-PSW8 powered subwoofer on my 2017 Volkswagen Jetta on July 24th, 2021. When I went there, the guy kept on saying from the beginning that powered subwoofers are no good and typically all customers are dissatisfied at the end of installation. Instead of doing his job properly, he kept on trying to sell me the 12" subwoofer on my car which I never needed as my car already had some bass. When he was done, he showed me and even I noticed that there was no additional bass at all. He told me that it's not powerful enough. I was disappointed and felt it was a product flaw. After a few days, I was almost ready to replace my unit and then I noticed that there was no sound coming from the subwoofer at all! He installed it incorrectly. I was unplugging the cables and right after I unplugged the red cable, there was bass! He didn't even check whether my unit is actually powered while installing it. I bet he always had incorrectly installed powered subwoofers. I can see the difference now! The powered subwoofer is more than enough to satisfy me. I don't recommend...

So much confusion and miscommunication with scheduling. I went to the grapevine store and bought a TV, wall mount, and sound bar. All were in stock because I wanted fast install.They said they could install THAT day, so I disconnected old tv and removed it. Geek Squad no showed, no phone call, no email. I had to call the next day. Soonest they could get there was 6 days later. Wall mount didn’t work. Had to order another one. Again, confusion and miscommunication about scheduling. Now I have 3 different appointments. Job finally got done 20 days after I first purchased items. Great, but I got an email today saying I have an install appointment for tomorrow. Both service men were very kind and helpful, but scheduling is a nightmare. It’s too late to cancel online and I’m not wasting any more...

The customer service was incredibly gracious with me when I needed to return a gift. There were complications that took over an hour to sort through, but their attitude stayed helpful and kind. Katia especially, very patiently, worked with us to find a solution. She had a glowing smile the entire time, and genuinely showed...