Freebirds World Burrito — Restaurant in Grapevine

New to the area, first time trying Freebird. Placed an online order on a Sunday, at appx 1:20p for a burrito and two kids meals. The website said the order would be ready at 1:37p.

When we pulled into the parking lot, one of my kids says: daddy, I know why you took us here! (I queried as to why) Because kids eat free on Sunday! (One free kids meal with the purchase of an adult entree). I then saw the sign. I had already ordered and paid online, and had no expectation of a free kids meal. When I asked an employee inside if this promotion applied to take out orders, he said: I’ve worked here for several months and I have no idea. I didn’t press the issue, nor was I willing to wait to have it sorted out.

Arrived at the restaurant at 1:37p, there was no one in line at the counter, maybe a handful of occupied tables in the restaurant.

One of the very friendly staff members asked if he could help me, I told him I had placed an order online for pickup. He found it and began working on it; it had not been started yet. I received my order, it was 1:50p. I was offered a fountain drink for the delay, but I politely declined.

When we arrived home, my burrito was missing ingredients, kid “burritos” looked like a taco (just folded in half), and we did not receive the large chips and queso we ordered. Overall, we were not impressed. My burrito was $13.25 (the “Monster”, was about the same size as a regular chipotle burrito, which is much less expensive), flavor was not bad, it had waaay too much rice (even though I noted “light rice” in my order, the contents of the burrito was 90% rice). Like I mentioned above the kids “burritos” looked like tacos; no attempt to fold, roll or anything of the sort. The two kids meals each came with a minuscule bag of chips (like 10 chips, barely covered the bottom of the bag) but no salsa.

Total bill was $33 (including a $3 tip).

We will probably try again, because our experience can’t possibly be typical of “Texas’ #1 burrito”. Definitely...

My first time going into Freebirds was very pleasant, I was in awe by the message that they inspire; Peace , Love , and Unity, Love for ALL :) and then I was star-struck by the creativity put into design and layout, The art has such a powerful message.

I ordered a Burrito from the Heavens..... It was the best burrito I have ever had in my life, I don't know what happened but I had a legend craft the one of the most amazingist( I don't know if that's a word but it should be ) Burritos. There was no line and no one inside so I had my freebird craft my burrito with tenderness, love, and care. The Burrito was massively large, being able to prop it standing tall against my tall 16 oz CHERRY COKE, Yes, they have CHERRY coke, which is the absolute bomb. They have seating that face the window's to watch the clouds and sun drift by in a peaceful glade. I took every bite as if it was my last and savored every single last bite. I hope someone you can experience what I have because it is absolute truth. Not everyone puts LOVE into the burrito, someone we get into the hustle and bustle and we want food NOW and FAST because our minds are racing so fast, When we all take time to appreiciate every aspect of life, its pure peace, and no one ever feels rushed or worried, Lines are fun to join into because we get to communicate with others, Spark a conversation because its humanity's way to spread love and peace. Too many of us are sheltered from public socialization, Treat and love everyone as if they are your best friend, even if they have wronged you or treated you poorly because love is the key, Me personally , I have global and unconditional love for humanity, even the bad people, I understand that some have made bad choices but in the beginning everyone and everything is pure, clean, and unpolluted, so deep down to the core everyone and everything is a diamond in my eyes, and I love each and every single one of you, have a...

This really isn’t a comment I would leave as a review, but I’ve tried numerous times to leave it on your Contact Us page and it won’t submit. This is about Lynnah, the assistant GM. I have had a problem the last couple of times I came into this location and today I decided to call to see if I could do something better to remedy the situation and I got Lynnah on the line. I just needed to let you know as she explained her situation to me she wasn’t making excuses she was being real about their situation and assured me I was doing everything right in my online ordering process. Then she proceeded to go above and beyond to make the situation right. She was very kind and understanding and she really did make the problem better. Not even her offer to remake the food made it better, it was her demeanor and conversation that made it better. I truly appreciate her and will for sure frequent this location again to take another chance. I just wanted you to know you had a good manager and her customer service skills are the best! Thank you for your time. For review sake, this place really isn’t bad at all. You should try it out. The food is always hot and taste great and the customer service...