Paradise Springs — Attraction in Grapevine

The water park was very nice and so were the greeters. The serving staff were a bit different. We rented one of the private gazebos and wait staff never came. We saw one guy dressed in black standing at a small desk on our walk to order and get our food who stared but didn't offer any assistance or tell anyone we didn't have a server. It was weird. There were like 4 people standing behind the bar at any given time but they weren't very warm. They were the ones who informed us that we should have been waited on having paid all of the extras to have the private space and talked amongst themselves about a girl who should have been there. It was one of those conversations that sounded like they may have been irritated with the girl already. We told them it was fine since we didn't see anyone over there maybe no one knew we were there.

We went over to the lazy river to live our best resort lives where a lady was standing and what looked like organizing something and waited until she was done to ask her a question about the donut floats. She kind of ignored us, but if you're busy, it's fine. The reason I mentioned her is that hours later we noticed that a few people were by the pool and she apparently was also the server for our area. We were hoping to get drinks but she ignored our attempts to get her attention then went the opposite way which kind of made me think that she was upset when the servers were talking about how she was supposed to wait on us and they possibly confronted her.

So we walked back across to order drinks. While we are standing patiently waiting (remember it was not busy) but the serving staff were always looking busy which was weird. Anyway, in walks idk a 5th staff member complaining about the a** family at which point the entire staff engages. We did not interrupt and after they were done we got our drinks. I have no desire to get extra special sauce in any of my drinks or food and it was a resort day so no one in my group whined cried or complained. This is just what it was.

We go back over to our private area and enjoy. A while later a lady shows up and said oh my I just came on shift and no one told me we had a private gazebo today. Can I get you anything. She was so nice even though we didn't need anything so I'm guessing their A staff worked the later shift. Oh and the shuttle drivers, the people at the entrance, just inside the entrance and I believe I saw a person or two cleaning and changing towels but they were all warm, inviting and just so nice. I don't even think some of the entrance people spoke a lot of English, but even their mannerisms were...

My daughter and I had a wonderfully relaxing day floating along the lazy river. We spent almost the entire day just drifting and enjoying the serene atmosphere. We even decided to splurge on a cabana, despite the fact that there weren’t many people around, and I have to say, it was worth every penny. The service at the cabana was absolutely top-notch—probably the most attentive service I’ve experienced in recent memory. The food was delicious and, surprisingly, pretty decently priced, which was a nice bonus.

Now, I do have two minor complaints, though one might be a bit out of anyone’s control. First, the wasps. Unfortunately, I got stung twice and my wife once while we were just floating along. I guess the wasps were just as keen on enjoying the lazy river as we were. As much as I’d love to see them ejected for loitering, I realize that they’re not exactly responsive to customer service requests, so I’ll chalk it up to nature doing its thing.

My second complaint is about the tubes in the river. The park was far from busy, but I still found myself bumping into what felt like 200 empty tubes just hanging out. I get that the tubes are part of the charm, but when there’s more empty ones than people, it starts to feel like a tube traffic jam. I think the experience would’ve been even more enjoyable if I wasn’t constantly dodging them like I was in some kind of slow-motion bumper car game.

All in all, it was a great day, and I would definitely come back—maybe next time with a wasp repellent and a plan to navigate the tube...

This is included with your stay at the Gaylord Texan (when I was there it was 4 bands for a regular room, 6 with a suite, and you can buy additional if needed). The place was somewhat small (compared to other waterparks). I actually liked that because I felt more comfortable with my kids roaming freely. You can rent cabanas and front row seating if you want. There are also chairs and towels that are provided at the park. The staff will take your food/drink order at your chair and then bring it to you, which you can bill to your room or put on a separate credit card. The food was pricey, but good (consistent with what you would get at the hotel). I thought most of the staff were very nice and helpful. When they were closing for the night it looked like they were sanitizing the water floats they make available for use as well as the tables and chairs around the park. The only reason I gave it 4 stars was because they didn't have lockers available (they have them, they were just closed down when we were there). I don't know if they are normally open because when I asked the staff about them, I couldn't really tell if they were always closed or just that day. Since we had our phones, credit cards, etc with us, not having lockers meant someone had to stay at the...