The Loose Moose Cottage — Restaurant in Grapevine

The only thing good about the buffet is the fresh made omelettes and fruit. They have a big selection but most things are cold. Went to get plates and we noticed there was food still on the plates and silverware. Looked through the plates and most of the were like that. Young (white kid with a big afro and no hair net) guy brought out fresh plates, then the very first two had watery-food sludge on them. I then told the young guy that those plates had food in them also. He quickly and rudely responded "Hey, we ran them through the wash and I brought them out here!", as if he was mad at me for what was happening! I then replied, but these have food on them also, I tried to show him and he ignored us until he was finished and then quickly walked away. After the plate/silverware ordeal, we sat down at our table and the air vent above was dripping water on us and the food!! We prepaid for the breakfast online. My guess is that management and owners aren't paying attention to the quality of services that are being delivered to guests. They screwed up our room also, we got stuck in a handicap room. How pathetic! I hope that room wasn't needed by someone who really needed it! Wasn't offered anything other than a roll-a-way bed. Was told there weren't any other...

The service at the buffet within Great Wolf was exceptional. Both mornings and nights that we were there, a line was always formed outside of the restaurant but it never took long to get our food. The first morning we asked if we could sit at the bar while we waited for a table and the server in charge of that section offered to pour us mimosas while we waited. Our wait time was maybe 10 minutes. The server decided to pull two tables apart and let us sit in his section since he had already served us. The night of my sons birthday they sang to him and he was so surprised but he secretly love it. The food was so good and the staff was very attentive even though...

Food was good, however the set up is horrible. There's one loooong line. Some people just want cereal, some may want eggs, some may want pancakes only, but we had to stand in a long line even though we didn't need half of the stuff. They need to hire someone to reconfigure, or contact me, I'll work with them! Someone needs to come in as a "visitor" to see all the good things and all the things that...