Southeastern Furniture — Attraction in Greensboro

All I can say is WOW and I don't mean that in a good way. To make a long story short...My mother just moved to the area and needed a living room set and I suggested Southeastern Furniture because I had seen some of their ads and great deals on Craigslist. When we arrived, we were warmly greeted by a salesman who would eventually be the one to assist us in my mother's purchase, as she was able to find a sectional and coffee table/end table set that she liked. The purchase process is when everything went downhill quickly. First of all, the process was lengthy. My mother began to complain quietly to me and my family and I quickly told her to just be patient because they were helping us get a good deal. I was unaware at that time that the man (not our salesman) assisting with the financing process, was rude and trying to rush her when she was attempting to provide him with information. After patiently waiting, our salesman came over and informed my mother that the tables she wanted were no longer available but she would be able to take the floor set. We simply asked if there would be a discount, as I'm pretty sure NO ONE would want to pay full price for tables that have fingerprints all over them and broken candlestick holders. They said no. "We're already giving you a good deal as it is." As a person who works in customer service, I understood if that was a store policy and wasn't planning on complaining about it, just again didn't want to pay full price for used tables. They wanted to rush my mom to find different tables and this is where things got completely uncalled for. Another salesman who had absolutely NOTHING to do with the sale whatsoever walked by and said "You mean to tell me you can't find ANY other tables you like in this entire place" in the rudest tone and literally rolled his eyes and walked away. He didn't even allow us to respond to such a rude comment. I watched my family's jaws drop and they were honestly stunned and didn't know what to say. At this point, I HAD to stand up and voice my opinion and I admit, these a**holes got me acting a tad ratchet. I said "I work in customer service and if I EVER spoke to a customer that way, I would be fired!" Their response: "Oh really?" There was a man sitting on another couch who the salesmen kept going to (I'm assuming the manager) who watched the entire thing unfold but wouldn't even get up to apologize for the salesman's actions. I honestly felt bad for our personal salesman because he was very helpful and he quickly lost a sale that day. We walked out and my mom ended up finding a beautiful, quality set at Ashley Furniture instead. It's sad because we saw another couple walk out right behind us and I was planning on going back with my boyfriend for our new furniture. So ultimately, they ended up losing 3 sales for one incident. I'm sorry but I work hard for my money and I just can't justify dropping hundreds or thousands of dollars in a place with not poor, but terrible...

Today after five years of faithful repeat business with this company I had the WORST experience ever! I went in looking for an "as is" table for my design studio and found a big enough piece rather fairly priced. I'd purchased another table from them not more than six weeks ago as well as leased a living room set for my business space. Never had an issue. After my purchase was complete the gentleman who wasn't handling my purchase asked if all I got was the table by itself. I replied "yes cause that's all I need today" and smiled. He said they can't deliver just a table. I told him I paid the $25 delivery fee. The female employee and I were equally shocked by his stern response that THEY CANT DO THAT! She and I both explained I drive a Camry and cannot haul it in my car I have ZERO problem paying the fee. His EXACT response was " the owner doesn't care if you pay $100, they aren't allowed to deliver a single table!" I'm so upset because the woman kept saying she will take the fall back or whatever. I asked if I leave now anyway will my table be delivered on Monday as scheduled he simply said " no it won't". I told them give me money back then. He says " we normally don't refund but since you're still here we will refund you" WHAT!!!! I have never been so frustrated, upset, and down right perplexed about a business turning down money EVER!!! It made ABSOLUTELY no sense and I will NEVER spend money here or REFER them EVER again! I got my money refunded to my card and it better come back cause now I have to wait however many days to get $99 for a two minute transaction. Terrible policy and even worse I picked an EIGHT seater table for $69 and they also had a ragged four seater table less than half the quality for THE SAME PRICE!!! HOW???? STAY...

Hello I was recommended to shop at this store by a friend. I checked out the website and chose which furniture I liked. I was exited to get my furniture until.

My experience with Jimmy.

Based on the events that happened, I don’t think Jimmy takes me serious. I like my shopping experience to be pleasant, knowledgeable and supportive.

During the multiple times of this sales transaction. Jimmy DID NOT inform me that my order DOES NOT come with a box spring which is CRUCIAL to the overall setup of the furniture.

From the start, I feel like my order has been a JOKE to him. My credit approval is $2,000.00 and when he was searching for my application on the computer he said I see you were approved for $2million dollars in a comedian tone.

Secondly my mom asked what’s the interest rate, and he’s playing games again by telling her it’s 58%.

Thirdly the day of my delivery and after setup, the delivery gentleman informed me that my order only comes with a mattress and NOT a boxspring.

Jimmy took NO accountability about clarifying the possible confusion. Had I been informed that the box spring is a separate charge. I would have gladly added a box spring to my order. Oh well South Eastern furniture missed out on making more money. That’s on them.

On top of that the inconvenience of being requested to return the store to get a boxspring. When all you would have to do is order a boxspring and deliver it today.

Southeastern Furniture has already been paid by the bank for my order. No accountability or accommodation for the confusion surrounding my order. I cannot go for that. This issue will be escalated.

Best...