Polished Nails & Spa — Attraction in Greenville

I've been to this salon a few different times for various services and have always been pleased until today. Went back today and my boyfriend came with me because we both wanted pedicures. They set us up as normal and proceeded with preparing our basins to soak our feet. As our feet were soaking, one of the owners (i assume), came up to me (instead of my boyfriend who was right beside me), to tell me they only had males completing pedicures today and the one female was supposed to come do pedicures said she was sick and unsure if she could make it in. While he is telling me this he is motioning towards my boyfriend. I was a little confused and said "oh ok that's fine", just thinking he meant there weren't enough technicians for us to be able to get our pedicures done at the same time. The owner proceeds to say "we will let him soak while you get yours done". Again, I agreed, because my understanding was that the same guy who did my pedicure would just do my boyfriend's pedicure next, since we were the first ones in the building for pedicures. Well, fast forward 45 min later, my pedicure is done, the technician leaves and doesn't return for about 10 minutes, then goes directly to another female across from me who arrived at least 30 min after we did. I ask "sir, excuse me, I thought my boyfriend was next". He says "let me go speak to my manager to see what he wants me to do." He comes back and tells me the same thing the original guy said "we only have male technicians doing pedicures today, I'm sorry". I say "ok but I just thought you would do his after mine", the technician just says "well ok, i don't know", gives my boyfriend a towel to dry his feet then walks away from us. So i guess they have a policy that any sex can do a female pedicure (because I've had pedicures done by males and females at this location), but only females can do a male pedicure. Not once did anyone ask my boyfriend if he had a preference of male or female, because he didn't. And once we basically expressed he still wanted the pedicure we just kept being told "we only have males here today doing pedicures". No one ever explicitly said "we won't be able to do his pedicure today". So he basically sat there for an hour soaking his feet in lukewarm water. I'm disappointed in the lack of communication/explanation and probably won't return to this salon...

I have gone to Polished several times over the last 2 years. I can't help but feel that I should have learned my lesson the first time I witnessed the staff being unprofessional to their clients. I have generally been pleased with the appearance of my nails. They have a nice variety of colors and services to choose from. However, while there are a few technicians who are wonderful and professional, my last visit was a severe disappointment all around. I made an appointment, arrived 5 minutes early, waited 20 minutes (which I was honestly fine with, stuff happens), was given a seat at a booth, and told to move to another booth (still fine, stuff happens). When I was finally seated with the person who would be doing my liquid gel fill-in, I got a bad feeling when he seemed to have forgotten all about what I was having done. He proceeded to walk away for about 15 minutes, came back, looked at his phone and walked away again. He finally began the process of removing my old polish, got about halfway done with one hand and walked away again. He repeated this about 7 times over the next hour or so. He then answered a phone call and walked away again for a period of time i lost track of. About an hour and a half after my being seated, he finally started filling my nails in. He was constantly distracted and walking away from me. When he finally finished my nails, they were very thin and the color was not evenly applied. There were grooves in the color, but after being there for much longer than my appointments usually take I was in no mood to stay any longer, especially given the poor service I was receiving. My nails began to chip within 2 days and fully lifted within a week. I will not be going back to...

i went for the first time yesterday to get a full set of acrylics. my friend went with me and her nails were fine (just much shorter than she asked for), but after taking forever my nails were horrible. i had to leave because my friend had class, so i called and explained my issues and the tech said he would fix them. i was extremely nice and explained that the acrylic was super thick and he didn't even paint the top of my nails so you could look straight down in and see the clear part. he also got acrylic all over my fingers and it took forever (at another salon) to get it off. the sides were also already lifting off (recipe for a bacterial infection right there). the tips were also way too wide for my nails so they looked awful there too. he filed my nails from the bottom to make them thinner which made my natural nails even more obvious since he barely trimmed them in the first place! he then slapped nail polish on top which literally dripped down onto my fingers! he told me that he sides were peeling up because of my nail shape but i explained that i have had acrylics multiple times and never had an issue with that. he proceeded to literally get up and walk away from me and ignore me. i quietly got up and left and wasn't even offered a refund or a free removal. i went to michael's nails on charles blvd and the nail tech there literally said "oof" when he saw my nails. they were extremely nice and after a waste of $30 at polished my nails look amazing. DO NOT GO HERE, GO ANYWHERE ELSE. RUDE AND HORRIBLE WORK. i would give them negative stars if i could. and im sorry the pictures do not do the horrible...