Ashley Store — Local services in Greenville

They do a good job at the store but after they have your money, customer service is beyond horrible. Had bedroom delivered 1/25 and the night stand and bed rails were damaged, which pictures and notes were taken by delivery drivers. Had to sleep on the floor for 4 days until the new rails would be delivered and was told new nightstand would be delivered at that time but was not. Called customer service again, only to be told they were never told about a damaged night stand and that the delivery service is separate from Ashley and they are unable to see pictures and notes in regards to deliveries. Was then told a new night stand was being ordered and would call to setup delivery date when it arrived. Waited 3 weeks and called for an update only to be told there was no notes on my account regarding a new nightstand and that I never contacted them. Went to store and received more of the it’s my fault and not ours, we can’t help you, and you need to chill out. After arguing with management, decided to just walk out because Ashley takes zero responsibility and it’s all up to the customer to resolve issues, even when the customer follows THEIR process. In an attempt to resolve the matter one more time before disputing the charge on my bank card, I contacted customer service. Customer service stated that I never notified them of the nightstand being damaged and, once again, they are unable to see notes and pictures from delivery drivers. I stated I wanted new furniture as I didn’t buy used, and then the agent said that Ashley does not guarantee their customers receive new furniture when they make a purchase from them. I followed up with can I have that in an email, but quickly that changed to…yep, it was my fault again and I was being sarcastic. So the agent said I had to send pictures and request a new night stand, since I didn’t previously, in which she would be emailing me a form I needed to fill out, which she did do. I was put on hold for 4-5 mins and when the agent returned, she miraculously was able to find the pictures and notes from the delivery drivers, even after they stated twice previously they did not have access to drivers notes or pictures, and that they would be ordering me a new nightstand. Not one person from Ashely said we apologize for anything at any point, even after being caught in a lie and making it known. Personally, I will never spend 1 cent again at Ashley and do...

I am not typically someone who goes online and bashes businesses, as I work in healthcare and deal with the public everyday, so I understand the frustrations. However, I am more than extremely disappointed in the service that I have received from this store, as well as the customer service staff. I bought a dresser from them over a month ago and was told by the manager of the store that it would be delivered that following week, during a 3 hour time frame that I chose, as long as it was before 9pm. It never showed up so I waited another 2-3 weeks before calling, as I understand that delays happen. When I finally called, I was told that they do not deliver after 5 and that I must be available all day from 8am-5pm the day they deliver. As most people, I work an 8-5 job, so that of course was not feasible to me. I informed customer service what I had been told at the date of purchase and they kept on repeating that they do not deliver after 5. That is a complete lie, as I have had close friends not get their furniture delivered until 7-8pm. My grandmother purchased the dresser for me as a gift, so she called customer service as well to try to get a delivery at least around 5. She ended being redirected to Robert, a "manager". We were already upset at this point, but kept composure, until Robert was extremely hateful. Practically yelled at my grandmother telling her "I DO NOT KNOW WHO TOLD YOU THAT LIE ABOUT THE 3 HOUR DELIVERY BEFORE 9, BUT THAT IS NOT A THING" and just kept on being extremely hateful. No apology for his temper, nothing. Instead of losing your temper with your customer, why don't you address you employees who are lying to your customers? I get it, you want to make sales. But lying to customers is only going to cause more anger and confrontation than just being straight up honest. For Robert to be a manager and someone who is supposed to represent this business, he is doing a terrible job. Treats people as if they are stupid and has a superior complex. I am extremely unhappy with the service I have received and will NEVER give this business another dime of my money, as well as do everything in my power to deter others from this business. Do...

Wanted a bed and headboard, no one at the store would help so we looked online, and it had only the option of assembly required. Not a problem for us so we ordered. Bed came and to our surprise, over half the pieces were missing. Spent an hour and 26 minutes on the phone getting transferred over and over, and even hung up on. No one cared and no one had any answers to have a full bed shipped to us and the other one shipped back. Finally got someone who seemed to care and said 1) a UPS shipping label would be emailed for us to put on the box (after repacking it up) and UPS would come and pick it up, and 2) a new bed would be shipped. NEVER received an email about UPS and instructions! A new bed did arrive but was left in the front yard in a rain storm. It was never delivered to our doorstep as it should have been. To no avail, no one would handle the issue; just a round and round scenario as before. Online service said I had to talk to the local store, that it was not their problem, yet, I DIDN'T ORDER FROM THE STORE!! But, I decided to go in and see if someone could help. Online rep said the item was listed under the local store Parrot Group LLC so they had to take care of it. Local store was absolutely NO HELP! In fact, the denied that they have to help at all because I ordered online!!! SO in other words, no one will take responsibility. They dialed the customer care line and I spoke to a "manager" named Kirsten (spelling?) and she seemed to be helping and said my complaint with hopeful resolution would be "pushed up the chain" and "high priority" and I should receive an email or someone would call me. 4 days later..... NOTHING. Obviously I am screwed. One bed with pieces missing, a second that is water logged. And no one will help, online nor local store. I will never be ordering from Ashley Furniture again. And anywhere I can find a site to post a review.... be damned...