Appliance Outlet Showroom — Attraction in Greer

DON'T WASTE YOUR MONEY HERE! I wish there was a way to give less than one star to this place. I purchased a refrigerator from them and it has been the WORST retail experience I have ever had. The unit I purchased NEVER worked. They delivered the unit, but said I had to wait for 2 hours to plug it in, then 24 hours for it to cool. Nothing after 24 hours. Not the least bit cool. I am convinced they instruct customer's to wait to test the unit so they can make a clean get-away before the customer discovers they have been sold a piece of junk. It took several visits from their repairman over several weeks (with food spoiling the entire time) before they would even admit they couldn't fix the unit, which they claimed was working perfectly before it left their business. Malarkey! I asked them several times to replace the unit since they couldn't fix it, but they kept telling me they wouldn't switch it out until their repair person decided that it couldn't be repaired. After weeks of back and forth, they finally replaced the first non-working unit with another unit that ALSO did not work. The repair person had to come out and work on the "new" non-working unit twice, including having to do actual welding on the unit to get it to function at all. The patch-work repair worked for all of a month before the unit stopped cooling again. Now they refuse to do anything to repair the unit because more than 60 days have passed since I purchased the first unit (which, again, NEVER worked and took weeks for them to switch out) even though 60 days have not passed since they managed to fix the second unit. A 60 day warranty is completely useless when they deliver a product that is broken, then take several weeks to fix/replace it while they burn up any time you have left on your warranty, then insist that the warranty starts on the day they deliver the broken appliance and runs out after 60 days no matter how long it takes to fix the appliance or how long it takes their repair person to determine that it can't be repaired. The person that recommended this business to me is embarrassed that she sent me there to get a refrigerator for my grandmother, and I would NEVER recommend them to anyone who doesn't have money to burn. I understand that that some risks come with purchasing used appliances, but there is no excuse for taking such bad advantage of customers as...

BUYER BEWARE!! We were in need of a refrigerator and working from a budget. We decided to support a local business. Their website states that all appliances are refurbished and dependable. We purchased a refrigerator on a Saturday, and it was delivered that Monday. They told us to wait 2 hours before plugging in. Once it was plugged in it made a horribly loud noise. After calling and talking to them, they stated it was just the cardboard on the back-after we looked at it, we could tell it was a bad fan motor and they still insisted it was cardboard. Their “technician” came out the next day (Tuesday) and said, “your fan motor is bad.” He did not have the part with him and had to come back again the next day. He returned on Wednesday and replaced the fan motor and left. The temperature never got below 60 degrees. We were more than a little upset and had to schedule another appointment for the “technician” to come out on Friday- 3 separate calls that we had to take time off from work to accommodate their schedule. The “technician” stated the compressor was bad and they would replace with one of the same value, but could not get that to us until Saturday- 7 days from the time of purchase. We had to throw away all the food we had plus lost wages from time off at work.

My husband went to the store location and asked to see what refrigerator they were going to offer us and it was dirty, stained and missing the front lower guard. My husband found one in better condition (albeit still below par) and that was the one that was delivered. They delivered on that Saturday and after being hooked up and running for about four hours, our kitchen floor was suddenly flooded with water. The water line had a leak in it. We called and left a message with the “technician” and have not received a call back from anyone from there in over a week.

If you visit their location, you will notice that 90% of the appliances are not plugged in, they do not have water lines hooked up to the refrigerators. They do not test them before they deliver them. Save your time and money and shop somewhere else. This was the worst buying experience we...

I purchased a washer and dryer from Greer Appliance Warehouse almost a month ago now. Some mechanical issues and issues due to sloppy installation were discovered the next day, and after contacting them regarding the issues, I had to wait several days for the repairmen to come. When they did, they didn’t have the tools necessary to complete most of the repairs, and one they informed me they would need to order a part for (this is the only reasonable issue).

After this, I scheduled 3 MORE TIMES for repairmen to show up (all requiring me to stay home from work), the repairmen never showed. This is after my repeated reminder and inquiry calls to get more information and time frames for arrival.

After a total of 4 times scheduling repair visits and repeated calls, my machines STILL have not been repaired. Needless to say, I will never be purchasing anything from them again.

A 60 day return policy does no good if you are so unreliable (and have such poor record-keeping and communication with employees) that you don’t even keep your scheduled appointments within those 60 days.

The discount price isn’t worth the massive imposition it will create later. You’d be further ahead to go elsewhere and purchase a new machine from a retailer.

IN RESPONSE TO REPLY

The reason I am only shown on your paperwork to have one scheduled appointment is undoubtedly due lack of communication between employees.

9/21 I had repairmen come and diagnose the issues. This is the ONLY time after installation I have had a repairmen come. I had scheduled appointments on:

Thursday 9/23 Tuesday 9/28 Sat 10/2 Mon 10/4

All but the last was due to your repairmen Mike not showing up or calling when he stated he would. I did most communication via store phone with salesman Zach, and he can confirm details of my difficulties. Also, I was not schedule for an appointment this Thursday, I was scheduled (as stated above) by Zach for Mon 10/4, and the repairmen yet again did not show up or call. When I attempted to call the store to inquire (during business hours, more than once) no...