Salon Sanity — Attraction in Gretna

I’m honestly very angry right now. I have visited this salon multiple times, and really enjoyed my experience. I’ve even recommended this salon to friends who now come here. Never again. I called in the other day to ask for the earliest appointment I could get, my fifth anniversary was this Friday and I wanted to try and spruce up, as I haven’t felt very good about myself since having my third child. Whoever I spoke with said that the earliest appointment they had was at 4:15 on Friday, I said that worked. They asked what service I needed, I said just a simple cut. The asked if I wanted conditioning treatment, I said sure, why not? It’s a special occasion after all. They said “great, see you Friday!” That was it. Today I walked in the door of the salon at exactly 4:15 pm, I told the woman at the front counter my name, and that I had a service scheduled at 4:15. She asked for my name again, then my last name. Made a face and said, “Oh, your appointment was for 4pm. Unfortunately since you’re late she started on another customer.” I said “that can’t be right, she clearly told me 4:15 over the phone? She said it was the earliest they had an appointment!” Three woman responded “Well yes, your cut appointment is for 4:15, but since you’re getting conditioning treatment you have to be here for 4 pm” “She didn’t tell me that over the phone, I don’t understand? This is really important, I’m getting this done because today is my anniversary.” I replied. She asked if I had received the text alert of my appointment - I had not - and then said she would go check if anyone else was available, and quickly returned to inform me that unfortunately “no one else was available, but that if I could come back at 7pm they might be able to fit me in.” She then emphasized once again in a tone of voice and expression that clearly inferred this was my fault, that I missed my appointment at 4pm, and there was nothing they could do. I double checked my text messages, and even called my husband to check his text messages just in case they had my old number on file; we absolutely did not receive any text alert about my appointment. Not to mention after placing my appointment the day prior, I immediately went in my phone and set up a reminder with the day and time, so I would not forget. 4:15. I am furious, and I will not be coming to those salon or recommending it again. Unfortunately it’s too late to find anywhere else to do my hair before my anniversary date...

Jaime did my first salon cut in years, never had the time or trust after a bad experience somewhere else but finally put my faith in someone else since she had glowing reviews from a couple friends and she absolutely lived up to the hype! I had been doing my own hair for a while just for trims and regular hair health but Jaime showed me where I messed up a bit (in a non-condescending way/completely helpful) and then did my favorite think which was ask how I wanted to fix it. This was my favorite part because at every step of the way, she asked what I wanted to get done just to clarify and make sure that I was going to be happy with the end result. And once we got to the Final Cut, she laid out what my hair situation was versus what I wanted done and still gave me the option to do it the way I wanted as close as she could do it or she could a bigger chop than I wanted but get back to my hair being equal all around like I wanted. She gave the control to me and I honestly loved it because of how I felt about my previous experience. She was phenomenal!

Jaime did my son’s first hair cut in a salon too and honestly she has the patience of a saint because he was definitely a bit fidgety but she even let me be right next to him so I could help hold him still so she could do the cut. She tried distracting him, letting him hold his tablet, whatever would actually get him to get the cut done but she also addressed the concerns I had about his hair because his hair isn’t like mine but she did a great job on his hair too and he his hair looked much more uniform and clean than before, I loved it!...

If you're searching for a hair salon that goes above and beyond, look no further than SALON SANITY! My experience with Lacey was nothing short of exceptional, and I couldn't be more thrilled with the results.

From the moment I stepped through the door, I was greeted with warmth and professionalism. The ambiance is inviting and trendy, making it the perfect place to relax and pamper yourself. The staff members are not only talented stylists but also genuinely passionate about their craft. They took the time to listen to my preferences and offered valuable insights, ensuring that I left feeling confident and satisfied with my new look.

The level of skill and attention to detail demonstrated by the stylists at Salon Sanity is truly impressive. Whether you're looking for a simple trim or a complete transformation, you can trust that you're in capable hands. They use top-of-the-line products and stay updated on the latest trends and techniques, guaranteeing a flawless result every time.

What sets Salon Sanity apart is their commitment to customer satisfaction. They prioritize communication and strive to exceed expectations with every appointment. The service is personalized, and they go above and beyond to ensure that you feel valued and appreciated as a client.

Overall, my experience at Salon Sanity was nothing short of fantastic. If you're in the area and looking for a salon that combines expertise with exceptional customer service, do yourself a favor and book an appointment here. You won't be...