Tuxedo Junction — Attraction in Haddon Township

These are once in a lifetime moments we cannot get back for our children/loved ones and I find it unfair and irresponsible to offer such an un-wearable product. Take a moment to read the reviews!!! My son was drawn in by the advertising he found at his school. Thinking it would be nice to save a little money by using the coupons provided, he was fitted at Tuxedo Junction in Oaklyn. Things went downhill from there. After the fitting, I called with a few questions for Gary, but he was constantly too busy to talk to me. When we arrived an hour early the night before his prom (the only time we were permitted to pick up the garments), we took our place in a very long line in the heat. After more than an hour, we stepped over the threshold into a cram-packed, dark and dingy room that smelled of urine and body odor. We would later learn that smell would also accompany the tuxedo rental. Parents were not allowed to see their sons in the tuxedos, if you actually wanted to wait an additional hour for the fitting room - which we did. However, it was such a hot and exhausting experience thus far that my son decided that the pants/jacket fit fine and we left. Remember, that was the evening of his event. When we got home later, with great anticipation I asked my son to try on the tux since I was denied the right to see him in the “store.” I was devastated with what I saw. The pants had many holes, the more disturbing hole located on his backside and so obvious even his jacket could not hide it. The satin stripe down one side of the pants was frayed. The “white” shirt was actually an ill-fitting, yellowed thing with a blackened collar. The vest had a dry-rotted and stretched out adjustment band that rendered the vest useless – it was too large on him since we couldn’t adjust it. The entire ensemble smelled of that familiar urine and sweat we encountered at the store. The next day, he luckily had a half day from school to run to Men’s Warehouse where I had to PURCHASE a tux for that same evening. I placed a call to Tuxedo Junction on the same night of his prom and explained what happened. Gary responded that he couldn’t possibly find all the holes since the fabric is black and he apologized. He explained they are aware of the holes, which are usually made “because kids smoke that funny stuff,” and when they find them, they patch them up. I wanted to bring the mess back that very evening, with my receipt from Men’s Warehouse, proving he was unable to wear the garments as intended for his event and requesting a refund, along with the photos I took. Gary assured me the next few days would be fine. When I returned the “tux,” he asked me to write down my complaints on a piece of torn paper (no formal paper work) and he would have to contact the factory for arbitration. That was June 5th, 2016. On July 22, 2016 I received a message from Gary. When we spoke on July 23, 2016, he explained that “my next tux rental would be free since my son wore it.” I reminded him that he never wore that thing and that we purchased a tux – therefore we would not need to rent another. Furthermore, I reminded him that the experience was so foul, that I wouldn’t be returning and he needed to honor his refund promise. And then it happened again. He was too busy to talk on the phone because he was handling a “sweet sixteen party.” I am an extremely busy person but I will take the time to write and warn potential clients of my experience. They are cheap because their product is cheap, outdated, and filthy. Like I said, these events happen once in our children’s lifetime and I find it unfair and irresponsible to offer such a repulsive service and product. It is, in fact, so wrong, that perhaps Gary will find time from his busy schedule to attend small claims court – that will be...

DO NOT RENT ANYTHING HERE! RUN AWAY—- had to leave 1 star other wise we could write the review. We rented a tuxedo for our sons prom (4/16) and at first Gary was very nice seemed knowledgeable in fitting our son. We put down a deposit for the his prom (4/29/22) and his GF’s up on in Prom (6/3/22). When it came time to pick up the tuxedo, the problems began (4/28/22). Gary added picket squares which we explicitly said we did not want, he forgot his a bow tie and shirt buttons. Once we had that atarugaren out we got home and he tried on his jacket which was a child size. Went back to the store the same night (4/28/22) he lengthen the jacket in the original and gave me 2 others to to try. My son could wear nothing! Nothing fit. On return day (5/1) we explained all the problems, asked for a refund on the upcoming prom as it was just a deposit he outwardly has refused. Said we had to go through arbitration took our receipts and kept them for this so called arbitration. Not only is this an illegal business practice, I am disgusted; Gary is clearly thief. Beware- don’t give them a cent. Should have read...

The tux was in excellent condition and fit beautifully once we got the right size. Def go over the sizing because you can’t go by the labels inside… the measurements didn’t match up. He should have tried it on before the first prom because it was just too big - esp at the waist and hips. The adjustable waist didn’t close it down enough- tried a pin but it came off. The shirt was too large and my son had to wear one of his dad’s dress shirts. He is well-muscled in the upper body, so he could get by in the jacket. The second time we sized down and the fit was perfect. He looked so much better and felt so much more comfortable! Also the shop was great about switching the color of the vest when the coordinating dress arrived much darker than originally seen. The adjustable vest is really easy to modify and looked sharp. The price was so much better and the service is so worth the trip! And it was pouring when we came for pickup— the shop offered us awning protection from the rain and provided snacks and treats while we waited!...