Mattress Warehouse of Hamilton — Attraction in Hamilton Township

I previously purchased a mattress and adjustable base about a year ago, so when I needed to make another mattress purchase for my teenage son I went back to Mattress Warehouse. We were graciously greeted by Dilip upon entering the store. He was very nice and listened to what we were looking for. He actually talked and interacted directly to my son. Of course mom had the final say, but Dilip was able to make my son comfortable and helped him select the mattress which was right for him. They do a personalized mattress match analysis on each person. Not sure how well this thing really works or if its a gimmick but either way they take the time to use the machine get the results to assist you in your selection. After looking at a few mattresses, I didn't feel pressured to make the purchase, Dilip provided his input and gave us feedback on each mattress. My son selected one of the mattresses the machine suggested alone with Dilip, and now he has a new and much more comfortable bed. Thanks Dilip, hopefully we'll see you again...

The first time I met Charles C. was when I was considering purchasing a full size bed for myself and wanted to give my husband my queen size bed to use instead of his king sized bed. The older I get, the harder it is to lift the corners of his bed to change the sheets. Well, Charles was just the perfect combination of problem solver and helpful sales person. I ended up purchasing an adjustable bed which my husband loved so much and it is so easy to change the sheets when you elevate the top and bottom. My husband insisted I get one for myself, so I called Charles to take the order over the phone. Now we are gifting a queen mattress and adjustable base for my son. I called Charles business card to confirm which location he would be at. I drove over an hour away to guarantee getting the same excellent service that I received previously. I'm sure there are wonderful people at closer locations, but, customer service is so important and so is customer loyalty. I am happy to refer...

I had the pleasure of dealing with Alec Smith. I called his store because I had a bed delivered from another company today and was told I needed Bunkie instead a bed frame that was delivered with my mattress. I was in panic mode after calling 6 different mattress, no one had a queen bunkie in stock. Thank goodness for Mattress Warehouse and Alec after explaining my situation that I was in desperate need of a queen bunkie he checked his stock and had a queen bunkie at his store! I told him to hold it for me that I needed to rent a truck that would hold the bunkie, I arrived at his store with my rental vehicle after a pleasant conversation he told me to park in the back and he helped me load the bunkie in my truck! Thank you Alec, you saved the day, what a wonderful experience dealing with you, Mattress Warehouse is lucky to have a manager like you! I will refer my friends and family to your store for their mattress needs! Alec deserves a raise! Thank you...