Kettering Health Hamilton — Attraction in Hamilton

Hospitalist, CHANDRA MOULL PALLA, md showed gross negligence, repugnant bedside manner and over all the WORST doctor everyone in the room has ever had the displeasure of encountering, mind you to a possible stroke victim. He performed no tests, whispered under his breath while reading from a paper folded inward for only him to see “she believes you had a stroke” (my 35 year old husband who had already spent a day in the ER and a night in ICU doing numerous tests and what have you) and then when he was asked to repeat it, he said well maybe, or yeah, maybe just a migraine……. This along with saying my husband, the patient, needed to take cholesterol pills (was told he doesn’t)… was ALL said AFTER we had called him back into the room because he was walking out, halfway out the door, talking over us, while uttering zero information, nor answering a thing, all because we were questioning why if they believed he had a stroke didn’t he receive a MRI that Saturday, upon his arrival to the ER, in the early afternoon. He, named above and Neurologist, Zelkka Chobanov, MD wanted him to stay another night solely to get an MRI that Monday, no other reason, as they do not do MRI’s on Sunday’s. SO, it was serious enough to stay two nights but not serious enough to receive an MRI Saturday (upon his arrival when MRI’s are routinely done) or Sunday, as it was explained to us multiple times in cases where they believe such an MRI can be done on Sunday’s… just not for him!! Many things, if not all was left unexplained, because he scurried out. We asked for an MRI to be scheduled outpatient for Monday, so we could get some answers and a proper nights rest at home, because he was showing no signs anymore… all tests, vitals, bloodwork… all of it looked good and most agreed, other than the names listed, another night was impractical and made no sense, everything looked great, good to go! Mr. Palla without explanation refused our request and said he’d have to stay another night and wait or he wouldn’t receive his MRI that could confirm if he had a stroke or not. Simply because, as was written on the discharge against medical advice paperwork (he gave no advice), due to the lack of medical equipment and staff for an MRI! SO, because they lack the capacity to care for ALL their patients, at ALL times, we will and now have had to risk it and go with a completely different network, which in this case can only be an improvement. Covering your own butt is one thing, the much simpler way would have been covering it upon the patients arrival, called it in on a Sunday or schedule it outpatient… NOPE you rather a possible stroke victim walkout due to the negligence of those doctors! As ALL were aware of how we felt and what our intentions were and agreed. We left with ZERO answers and medical debt! Almost feels like a scam… throw a bunch of stuff against the wall, see what catches and then almost tell you but decide not to. Also, have a doctor treat and talk to you like you’re a peasant all the while charging you thousands, knowing you’ll leave because of, with possibly just having a stroke!!!!!! My husband doesn’t have a family history of strokes, I do and am very familiar, not a single one has ever had ANY of this happen!! Just duct tape Urgent Care to the side of the building, at least give people a warning of the quality or lack of care they’ll receive.

The nurses are FANTASTIC! But if you have a choice of where you’re taking your loved one/s for medical care, choose elsewhere! That’s what we are and will...

The emergency department waiting room was a very scary experience. I rushed to get there after the ambulance took my unconscious husband in. Then I waited in the waiting area for three hours, and was provided with no information about his status despite my repeated questions to the triage nurse desk. Someone did come out to get my consent to put in a PICC line and mentioned that he was on a ventilator, which worried me but did lead me to the conclusion that my husband was still alive. When I was finally brought back to the trauma room I was first asked to verify his identity, and the doctor did inform me of the situation. I learned that my husband was identified as a no-name patient and they had no medical history or even his age ~ despite the emergency paperwork the paramedics intentionally brought in with him. I later saw notes documenting no family at the bedside. I am grateful the ED staff prioritized the care necessary to save my husband’s life but really question why there wasn’t someone available to give me any updates and ask me for his identity and medical history.

ICU doctors and nurses were phenomenal. They always communicated with me about his status, explaining procedures, tests and results, answering all my questions, assuring me about signs of progress, and including me as part of the care team. They took care of me by regularly asking about anything I needed. The ICU staff clearly values the importance of the family’s role in critical care. And I was also impressed by the way ICU staff members work together to provide everything the patient needed. Nurses constantly went above expectations to help each other. I can’t name all the staff who provided such quality care but a few names include Anna, Aimee, Pam, and Dr. Dinouscio.

The intermediate care was OK. It seemed to take a long time for nurses to get answers from doctors. Their patient required thickened liquids but the floor wasn’t stocked with thickener, so staff had to search other parts of the hospital for this simple item while the patient just needed to have his beverage. Paige was a good nurse who seemed to be stretched very thin.

Social work communicated with my husband and me about discharge planning. But there wasn’t good communication at the time of discharge. My husband needed to understand what to expect in order to manage anxiety but we were given anybody’s guess about how he would be transported, whether he could or should change into street clothes, etc. The driver didn’t have adequate information for exiting the hospital or exactly where to go at the receiving facility. The receiving facility didn’t get a call from the hospital nurse, who apparently did not have the correct phone number to reach the rehab department (her note indicates no answer). All of that could have been much smoother and reduced anxiety and a difficult transition. Also, we did not receive any discharge instructions from hospital staff, help to gather home meds and personal belongings when transportation showed up to take him, or even a confirmation that he was all...

Are your HIPPA Rights being violated! Once again Kettering Health has violated HIPPA, In a big way. During a critical time of the resent Cyper Attack on Kettering, it was found that low level Employee's on up to upper management have violated a patient's HIPPA RIGHT OF PRIVACY. It is the right of every Patient to have there care and info private not shared from off the job personal conversation by a care worker that makes it's way to other Kettering sites to then be discusted to there staff members. This is a fact, actually occurring by Upper staff positions that should know better. There is proof, there are witnesses and this time Legal Actions will soon be started. At a time when all staff should be focused on Patients PRIVACY being protected during this strange "Cyper Attack" you have staff spreading personal information between other staff and carried over to off cite offices and mentioned in a unrelated group staff meeting. BEYOUND NOT EXCEPTABLE!!! It may seem I have it out for Kettering Health, but that's quite the opposite. There are some bad apples that just seem to be so ignorant to patient's rights. Doctors and Good Staff members far outweigh the bad ones. Maybe when someone has spent many years under a Hospitals care, you know the staff better and see more. My questions to The Senior Staff Members That choose there Management is #1 How is it decided?, #2 Are these Internal Advancements based on your person experience of there abilities?, Are they hired from outside sources and that is going by there personal and 2nd,3rd,4th ect. references. I actually am a Fan of Kettering Heath, a disappointed one at this point because your Managment Choices are very poor to say the least. They are the heart of there Department. Pardon the metaphor, a sick or poor functioning Heart "Management" makes the rest of the body "Staff" becomes negatively affected. One thing over the years compared to other local Hospitals, you can't get this right. Why? The HIPPA Violation which will come before you shortly shows that. People come to me and ask to review and comment on there issues out sometimes fear of retaliation, or just are un able to express them self and / or concerns. Public has a right to know this and get answers and not the scripted PR replies you make. I look for ward to your reply on these topics. Note: only 100 % Truth, no sugar coated Reviews from us at Decomposed Bob. And do to A large request in emails and other Media platforms, Decomposed Bob will be expanding soon to a Youtube Channel and other Social Media Outlets. But first who do we contact requarding noted issues in...