BIGGBY COFFEE — Restaurant in Hamilton

Update: 3/2025 Yesterday I walked in..and I have no transportation, of course.. they must think everyone has cars. Wrong! I changed my four star review to two stars because It was freezing out, walked there and still no seating. Apparently they do not care about customer comments. Their website is incorrect. It says "Dine in" where???? On the floor? Also no bathrooms. I am beyond frustrated. Please bring in tables and chairs for Pete's sake!!!

Excellent coffee! I had the Mocha. The breakfast sandwiches were excellent. But my only minor complaint is that it's very pricey. My bill for two small sandwiches and two drinks were just over $26.00. They don't give you a receipt if you use a credit card. I asked for one but they may have not heard me. I know it's a drive-thru but I did see a few stools or tables inside but we ate out in the car which can be kind of cold in the winter. Also it was hard to hear the Barista on the speaker. Due to the expense and inflation won't be able to go back for awhile. But it's definitely a place to check out if you are an...

Absolutely no excuse as to why the lobby closed. None. Maybe I don’t want to go through the drive thru. I see customer service is not a top standard at Biggby coffee. No, I’m not going through the drive-through. I wanted to come in and order my drink. Maybe one day you’ll actually learn how to serve customers properly and then you’ll get a better review from me. Absolutely zero excuse and you have three or four employees standing at the counter right now.

Was finally let in by an employee, but when I placed my order for a large frozen coffee with an extra shot of espresso it came to $8.59!!! Are you out of your mind? I’ll gladly take my business to Dunkin Donuts and get a larger order for $6.28. Hell Starbucks is even cheaper. What a complete...

Usually I always have a good experience when I go to this location, but sometimes they screw up my order and don’t give me everything I paid for. I’m a pretty consistent customer, and always tip over 20% regardless of my experience, but my order has been wrong more times that it should. Not sure what their system is, but if I pay for bacon on a bagel and for a bag of chips, I expect to at least get the chips. My bagel had only egg on it as well, and that’s just the most recent example of my order getting messed up. I know they are extremely busy, so that’s why I don’t go back through the line to get my correct order. I’m in the service industry as well, and I understand that mistakes happen, I just feel like it happens more often...