Pleasurable Piercings, Inc. — Attraction in Hawthorne

[EDIT] My girlfriend received a call from the store and she was so happy with the help and apology Jasper offered. They were extremely professional and absolutely made the situation right. She and I are extremely appreciative of the personal call. Thank you for making this situation right. And we will absolutely be continuing to shop here.

A business that sells expensive jewelry should stand behind the quality of the products which they sell. Unfortunately they will sell you on being a small family owned business and use it as an excuse when it comes to standing behind its frankly overpriced products.

My experience with this business begins with myself purchasing a stud and post for my girlfriend, i was pleasantly surprised with how knowledgeable the staff was. Although the price was high I felt assured i was receiving the best product i could get.

Unfortunately she ended up losing a stud and recently decided to purchase a new set. After getting home from the store she attempted to separate the stud from the post, and the stud stem snapped inside the post.

She called the store immediately and was reminded of their “all sales are final” policy. She returned to the store and upon further inspection of the stud and stem, the staff accused her of putting the stud in her ear incorrectly. Of course, this did not happen and although she denied the accusation the staff seemed to believe they had seen “discharge” on the removed stem. This same residue was found on the other stud she purchased, that was never removed from the post.

The staff also mentioned the purpose of making an appointment was so they could put the stud in her ear for her, to avoid situations like these. However, like I mentioned I originally purchased a gift of the same studs and they made no mention of this practice. If it was that important I am sure I would have heard about it then. Regardless, the studs will be removed eventually no matter when they are originally put in. It is ridiculous to try and pin blame on a customer, especially when the product is MEANT to be easily removable and put back in.

This business decided to send the stud in for repair, and it is important to mention that they are not charging us for a repair. However, any business that needs to make excuses and accusations to defend their products is deeply flawed and unethical. The products can be flawed, quality control cannot catch everything. However, the staff took an already unfortunate blameless circumstance and assigned blame to an...

So i got my nose pierced here at the end of july. The staff was friendly and my piercer was amazing and very accomodating of my nervousness. Everything was clean and amazing. My issue lies in something else. Fast forward to a month after i got my piercing. Despite following the cleaning regimen to a t and being careful to avoid touching the piercing, it still got infected and formed a bump. Even though i continued to clean it like the instruction pamplet told me to, the issue would not resolve and kept worsening. I was previously told a bump would be normal so I was not super concerned but still wanted to get it checked. I am away at school so I went to a different studio near me. The piercer there sat me down, thoroughly examined the piercing and told me that although the infection was mild it would worsen very quickly. He then showed me how the jewelry that was used was too small a size (i chose the piece they picked the length) for my nose and had no room to move to let the wound breathe. In order to remove it he had to pry it from my nose with pliers. Not only was this incredibly painful, but after it was removed i saw layers of gunk left on the site which he helped me clean, and it began to bleed. There was additionally buildup on the piercing itself despite me cleaning it as prescribed. I ended up having to get new jewelry, the one with a hook that you can slide up and down in order to let it breathe, and some oil to help it heal better as opposed to the spray pleasurable gave me. After speaking about what happened with friends who also have the same piercing, i was told that they were given the hook jewelry to begin with and given oil instead of a spray, and additonally paid less for their piercings (at different studios, jewelry and service combined). I have to say while the initial service i recieved at pleasurable was great, and the piercer himself was very helpful, reassuring, and great at what he did, i would not be going here again. I personally feel like i didnt get what I paid for and ended up having to pay more because the right jewelry wasnt used the first time. Since using the new oil and the new hook jewelry in my nose, it has been healing much better and the piercing has been much easier to clean. The bump is also reducing and it is not red anymore. Im giving this a 3 because of how this all ended up playing out. Honestly speaking, i would not go back here for another...

I have been coming here for years with the same piercer until he did my nose piercing to switch out the jewelry and change the size to my liking, the piercer left me a horrible puncture where part of my skin was hanging off. I called after a week believing it’ll go away and was told to wait it out a month and don’t do anything with it. So… I waited and waited and I walked in person to see if there was anything I could do about it but nope he just said it’s scarred and denied he pierced me yet told me he remembers my face but doesn’t remember screwing up my nose even though I told him he has me in the system to look me up but then he tried to put the blame on me as if the hole is part of my pores of my nose, then started not taking accountability and try to direct the issue as if it was a different piercer that recommended me to wait it out but never told me how to handle it when I asked him then kept being rude and said “what do you want” over and over again like seriously the dude changed. I didn’t care for a refund or asked for a free piercing or what ever. At this moment I don’t recommend going to him anymore especially since he didn’t see the scar on my face as a big deal which it is to a customer.

(Response back to pleasurable piercings since I can only write 1 review)

I understand you’re a small family own business which I supported for years I came back cause your piercer I been going to created a scar The fact you’re business is not taking accountability yet admits that there is a scar there even though your “professional piercer” denied it before I wrote the review is insane You only gave me a new jewelry because YOU ASKED ME TO TAKE DOWN THE BAD REVIEW which is sus as hell because the community should know what kind a business this is plus how I just posted it recently less than a few days 3 random customers that went to your shop agreed with...