Salt Pepper Ketchup — Restaurant in Hawthorne

SALT, PEPPER, ATTITUDE.....

I tried this place when they first opened and everything that I ordered was absolutely horrible. I ordered a waffle breakfast sandwich and it was over cooked and soggy. I also ordered a bagel with scallion cream cheese and it was one of the worst bagels I've ever tried. I Haven't really bothered to go back after the food was so bad.

Decided to give it one last chance because I really wanted a nice chicken wrap today. I noticed that they had good reviews but also a lot of bad. I now totally understand what the people on here meant about their negative feelings. On google as well. Mostly about the Awful attitude the owner has. Extremely fake because when I went in there he was all smiles and a "nice guy" but after when I called about why I was upset he was not nice at all. Not a class act. Instead of admitting that something could have been off or maybe he just really didn't want to serve a fair amount of chicken he made it all my fault. He said he serves a specific amount on everybody's. If this were the case no one would go back and they would all be starving.

I ordered a plain wrap with grilled chicken, lettuce, tomato and I added avocado. I also said I didn't want the fries out of my own preference. I noticed that the prices on his website are completely different then the ones he charges people. Not sure why he won't just update that, it's misleading. On other reviews he told people that prices are subject to change, yes we get that as customers but come on, update your menu. He charged me extra for the avocado (which I understand) he also charged me for sauce (his other wraps come with sauce so I'm not sure why he needed to change me for it he didn't even tell me it was extra).

I told him how my wrap had a few tiny pieces of chicken in it. It was extremely disappointing. All I wanted him to do was admit fault or offer to make it right. He was very condescending and rude to me. I told him how I understood the costs of things rising, but I also as a customer deserve to get a decent sandwich for my money. He said I could come back in to get a refund and I told him I won't be returning and that he could just refund my card himself. I don't want to go back in there ever.

I guess my message to the owner is this:

Think before you speak, you’re representing your business, your brand. Kindness goes way further with people then needing to be right about something. I support many small businesses in the area and a lot do them are family owned and they’re super nice and respectful. You won't find that here. Maybe if the owner would readjust his attitude and drop the ego he would make people happy and they would return. I will never be going back there. When people ask me about this place I will be telling them to pass, there's MANY MANY other better places all over this small town!

Update: he’s asking his friends to post positive reviews so that people don’t see the one stars! Hahaha how...

I've been wanting to try this place for a little while and found myself nearby. I go inside and automatically greeted by the gentleman behind the counter, super nice dude and attentive, he's even making suggestions to try. I'm actually really excited about this mean that I'm about to have, plus this guy really knows his stuff. I get home and and I start to unwrap the stuff and the chopped cheese is really oily, granted yes I do understand it is a chopped cheese but it seemed like it was in excess, when biting into the sandwich I feel like there was just something lost there, I was expecting for my tastebuds to get smacked around and it realistically felt like they weren't even being tickled, I was wondering why the cheese didn't have that gooey pull apart texture like in the photos and videos, I was also expecting some deep flavors, I did see the saźon packets but was asking where was that in the sandwich. I couldn't even justify continuing to eat it and decided to throw that away. Also was ordered was the chopped cheese fries and honestly it seemed like the meat to fries ratio was inconsistent where it was more meat than fries, also a little on the oily side, I did get empanadas which they weren't anything to brag about, I did note that the ketchup-mayo was predominately ketchup which I would of liked it to be a little more balanced .

I really hate giving low reviews on mom and pop shops but realistically I do feel like I was catfished with that entire experience. If I could review just the hospitality then it would be a solid 5/5. I think it may have been a one off and I may have caught them at a bad time or day but I probably give them another shot in the future cause I do see the...

After planning to come here for months and it getting messed up somehow each time, I finally made it in to Salt Pepper Ketchup in Hawthorne, NJ. I had that “Jersey Meat” (Taylor ham or pork roll, whatever you call it) egg and cheese but I’m happy I listened to the owner here and also got the Chopped Cheese. This breakfast sandwich was stellar but the Chopped Cheese was very possibly the best one I’ve ever had.

The Jersey meat had a hard sear to it, which I love. Plenty of meat, cheese, and eggs on a fresh hard (Kaiser) roll. I got it with just pepper. Jersey meat is salty enough on its own and I typically don’t rock ketchup with eggs. This would have been awesome with a splash of hot sauce though. Great sandwich.

The chopped cheese was the hero here though. This was on a fresh jersey long roll and the seasoning in the meat was fantastic. Best seasoned ground beef I’ve probably ever had for a chopped cheese. Plenty of cheese, the roll, and the toppings were all very complimentary. The sauce is great on this as well. I got that extra drizzle overtop and I’m pumped I did. I had a side of it as well and trust me, I used it. Do not pass on this sandwich if you come here.

The owner here is awesome, the food is great, plenty of parking on the streets around the business in a residential area, and the price is right. Salt Pepper Ketchup -...