A & A Nails Salon — Attraction in Honolulu

On May 17th, 2024, I went in to A&A Nails Salon for the second time to get my previous gel manicure removed (which I had originally written a positive review for, but I have now deleted) and get them done again for my senior prom. My appointment was at 2:30, and when I arrived early around 2:15~, many other girls in the salon had already been waiting long periods of time for their earlier appointments, but had not been attended to. They were understaffed and overbooked. I believe this is a mistake on their part, as it would not have hurt them to tell us that they were busy and short on technicians. Without consulting me about anything beyond what I was getting done that day (did not ask me about whether I had acrylics or gel on, whether my nails were sensitive, etc.), a lady quickly directed me to soak my nails in a bowl of acetone, which was very hot, and when I told her that it hurt, she simply told me that it “isn’t that hot.” I patiently waited until a male technician came and started to use an ELECTRIC FILE to remove my regular gel polish nails (not gel x, not acrylics, regular gel), repeating the process of soaking in acetone - electric filing about 5-6 times over. This was my first time having gel manicure removed so I did not know until afterwards that this is an extremely UNNECESSARY and HARMFUL practice, especially as he was not experienced. I retracted my hands multiple times throughout the removal as I could feel the heat from the file on the skin beneath my nails, but he would just ask if I’m okay and continue instead of taking time to consider that it was harming me. When he finished the removal process, not only was there gel still remaining on the sides of my nails, but my nails were PAPER thin. I could bend them freely and this was my breaking point as my whole life, I have always had naturally thick, strong, healthy nails that hardly ever broke, much less BENT. I broke down into tears as the guy who had ruined my nails turned his back towards me and pretended like he’d done nothing. Other staff members came around, some asking if I’m okay, others telling me to “stop crying,” but I was in extreme distress as my nails are something I take extreme pride in, and my prom was two days later on the 19th. The owner of the store, Lynn, eventually came in and spoke to me herself. She was the only one who seemed to remotely care. I told her that I did not want gel on my nails again if that would be the removal process, and she explained to me that you do NOT NEED an electric file to remove gel. Despite this, I still told her numerous times that I wanted to just go home and use a strengthener, but she offered to paint them for free, so I ended up just having her use regular nail polish instead of gel. I left the salon with my nails damaged long-term and a completely different set from what I asked for, with a few obvious mistakes/missing spots which I fixed at home in my own time. I believe Lynn did her best in this situation and I appreciated her greatly, but it would’ve been a lot more effective to just let me go and give me a voucher or gift card for future use instead of putting more polish onto my nails. As for the guy who soaked and drilled my nails down, screw you. I hope he gets fired because his initial carelessness, on top of his following behavior of ignoring my tears, truly show his morals as a technician and he does not belong at A&A Nails Salon. Below I have included two photos of my nail disintegrating after this, and another two photos of how long my natural nails have been able to grow out in the past (to prove that this is NOT normal). Please do not go here if you care about the health of your natural nails and also value good customer service from all employees, not...

My sister and I went to this nail salon recently and we were very disappointed with the service. From the moment we walked in the main nail tech was being rude and you could tell she was rushing between clients. It seemed like she was the only nail tech to apply, shape, and paint the acrylic. I had called previously for prices where I was made to believe that she would offer us a cheaper price than normal, as I was hesitant to make an appointment, but i decided to anyways after being told this. once we arrived we showed photos of minimal design which was 25+ on top of the full set price. she gave rude answers about pricing on different designs so my sister decided to go with a full color and i decided to do a french tip as it was an easier design. she rushed through both of our nails which is one of the reasons i think it was so poorly done. after finishing i walked out and realized the sides of my nails weren’t painted and there was bubbles under my gel so i walked back and asked to finish the sides better. she fought me on it saying it was normal but i know its not normal for the sides to be missing polish. i rated it a 2 because she reluctantly ended up just painting...

this was the worst nail experience i have ever had. i waited over an hour for service as they helped customers who arrived after me even though i had an appointment. when they finally did do my nails they yelled at me to sit down and were not attentive and rushed through my nails whilst filing aggressively to the point where my skin ripped. they also drilled through my natural previously healthy nails so hard that they are now brittle and unsavable, the shaping is crooked and she cut my natural nails contrary to my request. i asked for acrylics on the nails broken and she complained about what i asked for and continued to do a terrible job gluing them to my skin. and abrasively filing once again. when i asked for a fix or reshaping on one of my nails she yelled at me saying that she knew what she was doing. the design itself was also terribly done and all i asked for was french tips. they also charged me $5 extra for a simple intial which she messed up as well as she could only bother to work on it for 3 seconds. horrible service and will never...