Hawaii Cheapest Vape Shop - Kalihi — Attraction in Honolulu

I purchased a Lost Mary Space Edition Vape from this shop for $23.03. Within less than 5 minutes, I returned because the device was inoperable. The manager refused to provide an exchange, refund, or credit, citing a “no refund” policy allegedly posted on the door. I checked and it is there but it does not say tnat it applies to inoperable vapes.

When I asked for the owner’s contact information, the manager refused and became hostile. I recorded the interaction. During the recording, the manager admitted to selling marijuana flowers and THC vape cartridges—both of which are illegal to sell in Hawaii outside of state-regulated medical dispensaries (see HRS §329 and Hawaii Department of Health regulations). After I left, the manager attempted to intimidate me by recording my vehicle license plate.

This experience was unprofessional, unethical, and appears to involve violations of both Hawaii consumer protection law (HRS §480-2, unfair or deceptive acts or practices) and controlled substance laws.

Request For Remedy:

Unless this matter is resolved within 7 days—including (1) reimbursement for the defective vape, (2) a written apology from management, and (3) a store credit for one replacement vape—I will release the video publicly on social media and file formal complaints with the following authorities:

Hawaii Department of Commerce and Consumer Affairs

Hawaii & U.S. Attorney General’s Offices

Hawaii Department of Public Safety (Narcotics Enforcement Division)

Hawaii Police Department, Narcotics/Vice Division

U.S. Drug Enforcement Administration (DEA)

Federal and local law enforcement agencies

I am providing this opportunity for resolution in good faith. If ignored, I will proceed with escalation to protect consumers and ensure compliance with state and federal law.

PLEASE NOTE, HAWAII IS A ONE PARTY CONSENT STATE...

BEWARE. I purchased a vape and literally opened it right outside the door. Liquid was comming out all out of the box/ package, I returned in the store a few seconds later, asked politely if I could get it swapped. Employees tell me no, signs on the door( one sign mind you)( not all over the store). Very unprofessionally told me you can just buy another one. Owner has Zero integrity for customers. I didn’t take it home for a day, literally opened it right outside the door a few seconds later. Any other shop would’ve swapped no problem. A $23 vape that you probably buy wholesale for $5 a pop. It’s the principal my guy, do right by your customers. Put your policy descriptive big and bold on your business photos and business description. Customer...

I bought a vape this evening, one that I buy every 2 1/2 weeks the flavor was off. It’s mango flavored, but it did not taste like mango at all. Both of the girls in the store tried it. They also agreed if there was something wrong with it, they open another box problem, a manager, Marissa, who didn’t even bother to answer. The phone was texting. Told me that I should just go away there’s nothing they should do about it. Their policy is that you try it while in the store and if there’s something wrong, they will remedy the problem… That didn’t happen. I spent $50 in that place. One of my two vapes was bad and I was told to leave. Unacceptable.… I have been a loyal customer since 2020 that’s my last day in that store. I will...