SPA CITY TAXI CAB SERVICE — Attraction in Hot Springs

Don’t waste your time. I called last night to get a taxi, I tried scheduling it for this morning at 5:15 AM. Last night the lady told me they would rather me not schedule it, Instead, they wanted me to call 15 minutes before I’m ready. This morning, I called them and they advised me to call back when I was in the hotel lobby ready to go. I called them back when I was in the hotel lobby, I have now been waiting for over 20 minutes and she still can’t provide me an ETA of when a driver is gonna be here. I am a pilot and I have to be to my plane, to pickup my flight plan by the time I filed for. This is precisely when I called twice to schedule it. When I called back requesting an ETA the lady was extremely unprofessional and rude. I would recommend you find a different taxi in the city. There aren’t many so consider Uber and Lyft as well. It’s no wonder the taxi services are going out...

If your in a time limit like appointments don't call them. They r the most rudest and unorganized business ever. They have no set rates, it's up to whoever answers the phone. They had the city put old taxi service out of business, then turned around and became them. Will b calling the city of Hot Springs city council or whoever till I find who can address this matter. BBB will b contacted first thing tomorrow (Monday). To think a tourist town has one taxi service, and you have to b late, miss out, or b swindled out of your money you work hard for. They're nothing but criminals, preying on citizens who need to depend on them. An They're wreaker service sucks too. Yes the owner owns both companies and is a criminal. Beware, if you like being late, or catching a disease for the cars, then they're for you. They don't give negative star ratings so 1 is the only...

HOT SPRINGS, AR: THIS COMPANY IS UNPROFESSIONAL & WILL NOT PICK YOU UP…..DON’T WASTE YOUR TIME CALLING THEM‼️

I called this company on 3/5/2025 at 3:23 PM and was told that it would be 45 minutes. I said that’s fine, I just need to pick up my car from the body shop. I also informed them that the body shop closes at 5:00 PM. I waited over an hour and they never showed up. I called the company again and my phone call wasn’t answered. This isn’t good for business. At 4:40 PM I contacted the body shop to inform them the taxi driver never showed up & I would pick my car up tomorrow 3/6/2025 morning. The owner of the body shop said he wasn’t surprised, which further let me know that Spa City Taxi Cab Service absolutely sucks & is highly known for not picking customers up. Now I understand why they have such low ratings &...