Great store, however Some employees could use a class in customer service when dealing with non Hispanic customers. I've experienced this multiple times with older women at this location.
Update 2/3/19 10:15am Cashier Lisa D
Today I go into my local HEB grocery to purchase groceries and had the most disrespect customer service experience I've ever had at a business. I'll begin at the frozen food section where I saw snicker icecream bars on sale and decided to purchase some, the only issue is that the sign said a coupon was required, but no coupons were available after a brief but through search so to expedite things more quickly once I get to the register I made a decision to take a photo. I then proceeded to the checkout where I waited about five plus minutes because the cashier had to go out into the store to search for a price. She returned and my checkout experience began. She rung up my items and I then showed her the image in my smartphone of the sign that was posted. She then began to tell me I cant do that and that it was illegal for me to take any pictures In the store, I then explained it was only to be helpful and to speed the process,in a very loud and rude tone she repeated the previous statement and added that they dont honor photos and in her ignorant explanation that I need to abide by store policies or shop somewhere else. I then told her that I was the customer and didn't Appreciate her tone and that I suggest if the store has a specific policy she has an issue with customers following then prehaps she should recommend the store post the policy in customer view, she replied were not gonna do that for you, I told her I dont think you comprehend I'm the customer and demanded to speak to management- she obliged. The manager came over and identified himself, I explained the issue and he with no malice told her what to do, apologized and continued with his previous task. I then proceeded to pay and the cashier (with a sly facial expression and tone) says to me "So you work for the City of etc etc huh" referring to my work shirt I was wearing giving the impression that she didn't Appreciate me talking to management and was going to return the gesture. I then asked her what she meant by that since my shirt obviously stated the information she inquired about- I then followed up that statement with my understanding of her threat. She then replied that she was just saying and smirked- I asked for management again and she became irate and a scene ensued. Management came again, I expressed the disrespect I felt as well as the events that followed once he walked away and he completed my checkout. Now this is the third situation I've experienced at the store that I've had to seek management for and all of these situations have either been with an Hispanic or in this case caucasian female who felt it was okay to mistreat me as a customer but give the upmost respect to those of their same race. Considering how hospitable she was to the caucasian man she checked out before myself I cant help but wonder if my skin tone played a part in how this lady justified my mistreatment as a customer. In the first incident the Hispanic HEB worker purposely passed out samples after I waited in line to all the Hispanic people around me. I waited and asked her for one she then said they were all gone and walked out the store, I walked away and observed from a distance, she then returned and only served sample to Hispanic customers- management was requested, I suggested he speak with his employees about equal treatment amongst the customers, he apologized and proceeded to checkout. This HEB location is the closest within 10 miles of my residence and I personally dont feel I need to go out my way to accommodate poor customer service. Something needs to be done because this last experience needs to be the last experience any customer needs to have of this magnitude. Mistreatment at this level is not appreciated nor should it be tolerated H-E-B 3111 Woodridge, ...
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