Anytime Fitness — Attraction in Huntersville

I have been a member with Anytime Fitness since 2009. I loved the gym and the 24/7 access was convenient for busy professionals. The gym is quite small and during peak hours it can get extremely busy. The trainers that work there are rude to members who do not participate in personal training programs.

When I first joined the facility back in 2009 there was a lady who signed me up. She got up behind the desk opened the door and sat me down in her office. Went over the different membership options. Signed me up gave me a scan device to hang from my key chain and said "ok-were done, go look around and if you have any questions let me know" I was thinking to myself wow, I must be her 999 sign up for the day!

Then a guy named Clint started showing up ( I believe he is the new owner and or franchisee who invested in the franchise and took ownership.) Extremely nice, very customer service orientated and paid special attention to smaller details around the gym that made a nice difference. Nice guy, good personality and great energy.

About a week ago I went to cancel my memership because I have since moved away to an area that does not have a location near me. Given the fact that it was Sunday and he was not "technically working" he was just working out. He basically told me I do not handle that it is all handled through a third party company that process the billing and EFT's (ABC Financial). I told him that I loved the gym and hated that I moved to an area that did not have a location close to me. He basically wrote me off and said send in a 30 day notice to them not me because "I never check the mail here and I probably will never get to canceling your membership." I smiled and said ok thank you and left.

Ok, WOW! The one thing I love about people, business professionals, franchisee owners etc. in the Charlotte/Huntersville area is that no one goes the extra mile to help anyone anymore. We have all been conditioned to program our way of thinking to a favorite radio station I call WIIFM; What's in it for me.

I mean your a club owner and repeat business and reputation should mean everything to you. However since marketing, advertising and accounts payable receivable is handled through the coporate office, there is no need to invest anymore energy and time with a has been client. But hey, I give the guy credit, with all those memberships and eft's coming in what does one little non-paying member mean to him and his business.

I love the gym, I loved the people, I just hated that I was treated as a number. The funny thing is I myself am so conditioned to it these days that it really did not phase me.

With...

I have been going to anytime fitness for about 3 years now and started going there right as the new manager, Clint, came in. I am a teacher and was a student when I first started going there and Clint has always gone above and beyond to work with me so that I can continue to afford to work out there. I love the fact that this gym is 24 hours and the gym rarely gets too busy- I can pretty much workout anytime that I want to and not have to worry about not getting to do cardio or getting on a machine that I want to use.

Even though the gym is small, the equipment there is high-end and there's a variety of machines and free weights to work with. Clint always asks for member opinions before he ever buys a new machine so that he can keep his gym up to date with what his members want to use, and he goes out of his way to buy new equipment WITH HIS OWN MONEY (like free weights, yoga mats, exercise balls, clocks, jump ropes, etc) so that gym members always have the best experience while at the gym. He even purchases t-shirts for gym members every so often just as a thank you for choosing his gym- where else do you get service like that?! I love working out here and will continue to do so for many more years. ...

I've always been intimidated by gyms. I always felt like people were looking at me being awkward, even though they probably weren't. When I arrived at Anytime Fitness, I was even nervous that people would stare at me because I was in jeans and a hoodie, rather than workout clothing. The dumbest things were worrying me.

As soon as I walked in to sign up, ChrisDee greeted me cheerfully and helped me get a feel for the gym. Two days later, I had my fitness consultation with a personal trainer named Brandon, who I've now started seeing weekly, one on one. I've always wanted to be the type of person who has a personal trainer, and I can finally say that I do! Brandon is kind, patient, and good at pushing the limits, but not with so much intensity that it's unbearable (I'm working on healing my left shoulder, and he often checks in to make sure it isn't hurting).

I'm incredibly grateful to be a part of a 24 hour, smaller gym. I even like that Clint reaches out by text to encourage me, send training confirmations, etc. The staff are all compassionate and friendly, and that makes a...