Spectrum Store — Attraction in Huntersville

Excellent In-Person Service at the Huntersville Spectrum Store – A Refreshing Change!

After a frustrating and unprofessional 28+ minute phone call with a Spectrum "Customer Service Specialist" just to cancel my internet service, I was bracing myself for more of the same when I walked into the Huntersville Spectrum store. Thankfully, my experience there was a complete 180.

Sha and Angela were absolutely wonderful—professional, kind, and welcoming. Both had genuine smiles on their faces and treated me with courtesy and respect. They helped me return my equipment quickly, answered my questions about the final bill and cancellation process, and made the whole experience smooth and stress-free.

They expressed that they were sad to see me leave Spectrum, and I truly believe if I hadn’t already shared my frustrating phone experience, they likely would’ve offered helpful options to stay. Regardless, they handled the situation with grace, and their positive attitudes were a breath of fresh air.

Thank you, Sha and Angela! You both are doing an amazing job and your professionalism is very much...

I am writing to express my sincere gratitude for Store Specialist, Nicole at the Reese Blvd. location. She observed that I was experiencing difficulty and struggling with the large box of equipment I was returning to Spectrum. I was not feeling well and had just spent the previous day in the hospital. I was not at my best. Nicole stepped in to help me and without me asking. Thank you so much Nicole Lee for your kindness. May you be blessed abundantly with much love, joy, prosperity, good health, and all that makes your heart happy. Thank you for being a bright spot in my day. Spectrum, please treat her well. ...

This was my first time visiting this store, customer service was not bad; however the way the store is ran didn’t make sense. I had a reservation at 10 AM and was still sitting there until 10:30 and left with my equipment because I was waiting to long. I was just dropping off equipment and they let a walk in get serviced before me. My name was the first person on the screen as well because I checked in before the store even opened. So how do you let a walk in go before a person who already has a reservation? It didn’t make sense to me at all but I will not be returning to...