Adam's Electronics — Attraction in Huntington Beach

I have a integra 30.4 receiver that I bought almost two years ago. I was having trouble with it going into the now initializing mode every time I turned it on. So I was forced to manually switch the receiver to another source and then back to the source that I wanted to listen too. This would happen every time I turned it on. Then after a couple of weeks of this, the receiver would go into the now calibrate mode and I was forced to recalibrate. Forcing me to recalibrate the speakers too the room. Not to bad at first but it turned into a chore in a hurry. So I sent it to Kings audio and video for warranty service. This would cost me one hundred dollars with the insurance each time I shipped it to Kings audio video and it would take several weeks before I got my receiver back, so then I would be sitting without my receiver leaving sixteen thousand dollars worth of equipment ideal. When I got my receiver back it worked as badly as it did when I sent it in, right out of the box. So I called Kings audio and video to talk to the technician who fixed it { supposedly }. The tech. told me that I must have hooked it up wrong, because he had fixed everything that was wrong with it and he had been a Tech for over 30 years, he said it must be bad speaker wires and that I should replace all my speaker wires. I told him that I installed all new wires when I hooked the receiver up the first time and that is not the problem. I told him that I wanted to return it again for repair. So I sent it back to Kings audio and video, knowing that it would cost me another one hundred out of pocket dollars. After about a week or so he called me up and told me that it worked fine and had no problems. I then asked him to please check out all the systems on the receiver because I was absolutely having the same problems that I was having the first time that I sent it in, along with an occasional purple screen. He told me he did not want to work on it anymore because they weren't making any money on this unit anymore. Then after a little more discussion he said that, he would look at it again. So now everything was down again for a few more weeks as well as now an extra two hundred dollars total for two shipping sessions. Then when I got it back from Kings audio and video it was still the same as it was before I sent it in the first time. So then I gave up on Kings audio and video, but not knowing what really to do. So I started to look around for a new receiver but could not find a better replacement for my 30.4 Integra, not to mention the thousand dollars plus of out of pocket expense for a new receiver. [ remember this receiver was still under warranty and I'm already looking for a replacement ] because of Kings audio and video. I was so frustrated with this situation that I decided to call Onkyo customer service to see what they recommended. So Onkyo then gave me the name and number of Adams Electronics and sent me a new shipping box and prepaid shipping label. After a week or so I received a phone call from Steve at Adam's electronics. He was very professional and helpful. we discussed the concerns that I was having and he said he would look into fixing the receiver. We had a couple more correspondence's about the concerns I was having, he said he wanted to get this receiver right this time. He was very helpful. After a few weeks [ he had to order parts for it] when I got the receiver back it worked flawlessly. I have had my receiver back for a couple of weeks now and not one single issue. I want thank and recommend Adam's electronics for there helpful and professional service. Thank you Steve. PS I did not need to replace any speaker wires or anything else. Thanks again Adam's...

I'd give no stars if possible. I brought two items in for repair on Tuesday 2/25/14. A tabletop stereo that one side stopped playing and a small, cheap, lazer light for using in a party room.

The VERY nice and attentive young lady was unsure about the lazer light. Honestly the only thing wrong with it was the receptacle for the for the power cord broke off internally. It simply needs a new one soldered onto the board. I'd opened this and looked at it and confirmed it and that is works just fine when the power cord is manually held in place. If I had a small enough soldering iron I could replace the part myself, but I do not. The issue is a 5 minute repair at most with most of that time being unscrewing the case to access the part. Again, I know this as I've already done all that.

I was MORE than happy to pay what ever rate it took to just add it onto the stereo repair knowing full well, it was probably more than the light was worth.

The very nice helpful young lady tried to ask 3 different people about this and nobody would help her. Finally some old, extremely grouchy guy berated her in front of my wife and I, several other employees and another customer in the lobby. He would not even look at it nor would he talk to us for me to explain. He simply treated the young lady poorly and blew her off.

After that I decided to take both repairs to a competitor who is performing the work right now.

Having experience dealing with employees and customers in a business environment, I feel this old man, no matter who he is, (owner, manager, company janitor) owes the young lady as well as my wife an I an apology, that I know the grouch will not give. He has no business what so ever in a customer related environment and no business what so ever dealing with employees of any kind.

I see they get a great reputation for the quality of work they do, but they've lost my business for good and I have no problem what so ever telling anybody I need to of this experience.

Avoid them at all cost and drive a few extra miles. You'll be...

I have an in-warranty Marantz SR8012 Receiver that had a problem when playing back music. It sounded really bad. Also had an intermittent problem with the remote or my phone app not increasing the volume on bass channels. I had to go into setup and test tones to increase or decrease the volume. Then the bass sounded muddy and over modulated and muffled.

I knew the problem with the music sounding bad was going to be a tuff problem to fix. When I called Adams Electronics the lady that answered the phone was warm and friendly. I explained the problem I was having and she assured me they could fix it as they had receivers in their shop to be serviced with that type of problem before. I shipped them my receiver. In a couple of weeks, I called to check the status of my receiver, the tech was out that day.

I work nights and left a message for the tech to call me at 2 PM MST. Next day Brady promptly called me at 2 PM as requested. She mentioned the issue with turning up or down the bass volume from remote or phone app was resolved with a firmware update that is not available to the public. Then the problem I had with music sounding bad was within the limits on the receiver. When comparing my receiver to another Marantz they had in the shop the exact same model. That the music playback sounded very similar.

Brady was not going to give up and said she would call Marantz after the holiday and discuss my problem with them. In two days, I received a call after 2 PM and Brady mentioned that Marantz was going to swap out my receiver with a new SR8012. I was absolutely thrilled to hear that news. Brady really did me a solid by taking that extra step to solve my problem and not just give up and send my receiver back to me. This says a lot about her work ethics and determination to solve the customers problem.

Adams Electronics really does care about their customers. I highly recommend them to service your...