PC & Cellular Repair — Attraction in Independence

I've had a few experiences with this repair shop and have decided to find another shop if I ever need repair again. The first experience we had, my spouse's phone needed a new screen. I felt the parts + labor cost was high, and asked to make sure we got the same exact kind of screen replaced as it is a high end screen and was weary of getting a shoddy replacement. They had the same cost as most shops or official Samsung repair, so I dropped off the phone and waited for a call back.

The next day I went to pick up his phone, and it was sure fixed - but when compared to the same exact phone (we have 2 of the same phone in the household), it was clearly a different screen with a different back lighting to it. They did not replace it with the correct part, and said the parts guy must have ordered the wrong one. I had to bring the other phone as proof that they made a mistake. When researching the part that we got, it became clear to me it was a cheap Chinese Ali Express replacement and the wrong kind at that - AMOLED (proper replacement) and a cheaper OLED (wrong replacement). You can see the side by side when you find the part on their website and the auto background matched too. They did replace it under the warranty they offer and gave me the new screen protector for free, since they had put on a screen protector that didn't even cover the glass to the edge the first time (shame on parts guy I guess).

So a while later I came back to fix the charging port on my phone, that does also need a screen replacement - but it doesn't have to be done now to do this repair job. They quoted me $75 for parts and labor (I know this was maybe a $15 part, I just didn't want to fix my own phone). At first the salesperson tried to say they might HAVE to go through the screen to get to it. I had done my research, and knew this wasn't true for this model, and I just couldn't afford the screen replacement that day. I no longer trusted this shop either. I stood my ground and sure enough, they didn't need to go through the screen.

So I paid for the new charging port fix and went on my way. They didn't call me back when it was done, but I went ahead and came back in the time they quoted to see if it was because I need my phone for vital calls. After their "repair" the charging port worked, but all of a sudden, my network would NEVER connect to my cell network for data/bars. My phone wasn't even glued together, so the back of my phone was able to be opened without issue. I had already decided at this point this shop was not as good as I thought given all of their mistakes.

Again, my spouse and I have the same phone, so I could tell mine had a definite difference that happened after their "repair". At least it charged again, but I could not receive calls without Wifi or just use cellular data when away from Wifi. Not too helpful for vital calls during a pandemic!

Not wanting to get scammed by this shop again, I opened up my phone on my own. I have done every step possible from my phone provider, diagnosing my own issue, and reviewing what could possibly be wrong with my phone. After a lot of research and considering how computers and minicomputers work, I realized there must be something disconnected. The antenna inside the phone was likely not connected, and this would produce this issue. Sure enough, I just opened my phone without even needing to break glue because their repair cost apparently didn't include glue, and found it WAS NOT CONNECTED.

My phone provider's only solution was to complete payments on the phone because it was clearly broken in a mysterious way no one understands and get a new one. All for a mistake by this shop. Their prices are high, I feel they are looking for extra cash in the middle of this pandemic by scamming unknowing customers who don't understand electronics, and I just learned a new skill to spite them. Thanks lady, I'll fix my own screen, and I sure as heck won't ever bring it to you in pieces. Final score:...

I had an IPad 5th Gen that I brought to the store for repairs because it wasn’t holding a charge. (Would’ve taken it to the Apple store but the only one close to me was closed for Covid) When I dropped the IPad off, the lady told me I’d hear from them within a couple days about the repairs (to confirm costs and whether I’d like the work done or not) and she said it would be 10-14 business day in total. I did not hear back for 2 weeks so I called and they told me they hadn’t had time to look at it yet but should be getting to it soon. I left it for another 4 days and called again because I still had not heard back. She tells me, the repair man had left for the day but she would leave a note for him to call me. After another week days, I finally received a call that the IPad had been repaired and is ready to be picked up. They still did not tell me the cost or what was actually repaired. When I arrived at the shop, the lady said I needed to pay $130 and the iPad was fixed. When I picked it up, it seemed to be working but only charged to 30%. I brought the iPad home and my son used it for about 20 mins, then it died. We could not get the iPad to charge AGAIN (tried 5 or 6 different chargers). I brought the iPad back to the shop and the same lady was here again. She said since I had my receipt, the repairs were under warranty. Again she says, we’ll fix it right away, we’ll call you in a couple days and let you know what the problem is before we repair it. After 1 week, I called and she said the repairman is still working on it and he will call me when it’s done. After another week, I did receive a phone call from a man who said they figured out what was wrong with it and would go ahead and fix It if it’s okay with me. He said my warranty and receipts should cover the repairs. Another week went by before I received a phone call that it was repaired and could finally be picked up. When I came to pick the iPad up, they said I had to pay $40 or they would take the iPad apart. I asked why I had to pay an additional $40 and asked if I was going to be refunded the $130 I paid originally since the parts he replaced the first time didn’t even need to be replaced. He told me if I’m going to throw a fit then I needed to leave, clearly he was embarrassed because He didn’t want the other customers to know that this is how they do businesses. I paid my $40, and left the shop but will never return. They deserve 0 stars but I have to give one to leave a review. So please get a second opinion before doing any repairs here bc they will charge you for unnecessary parts and take 3 times longer...

So disappointed to write this statement but it needs to be said and known. I have Raved about PC Cellular and Repair for years. They have always been so good, reliable and affordable! The last 2 visits were the exact opposite of what I have ever experienced in the last several years of using them. Back in April I dropped off an unusual but funny and sentimental piece. I told them what it represented. Explained when I needed it back and how extremely important it was to me and my family. A week went by, I called, and they said that they were still waiting for parts, week later, more parts were needed (more waiting) but was told a tech took them home with him and should be fixed in a few days, few days turned into weeks, weeks turned into months. This past week my daughter broke her phone and I called them to see if they had a screen for her brand and asked about my other object and Ana said that she would check. Came back to the phone and stated that the guys wanted to play it one more time and she would call me back. Of course she didn't call back so Saturday morning I drove there. When I got there they could not find the cord. So I said that I would wait to get it until I picked up the phone so I could verify that they were fixed. The man said should know something Tuesday. Come Tuesday morning it was Tuesday evening, evening was Wednesday morning. Wednesday afternoon turned to evening so I sent my spouse to pick everything up. At first she said I already picked up the 1st object, then miraculously found them in the back, still no power cord, phone was never even looked at. Even though they had my spouse wait to put it back together. Seriously confused about this entire situation. Please read this review PC Cellular and please hear my disappointment. I needed my object for a service and I shared intimate details with you and you let me down. You had my object for months and because of no power source I can't even hear if they work. My daughter that is severely disabled went without her phone for days without you even trying to fix it. Your loyal customers count on you....