In short, Great Gelato, beautiful store, bad service. Result is I’m not repeating my visit.

With a few more details, It was our first time to this store at the spectrum. Gelato was really good and everyone liked it. Seasonal flavors offered more American style flavors with a European twist like sea salt caramel cheesecake. The store is very nicely lit and designed inside. The human and service part of our experience was dismal at best. To pay 30 bucks for 4 small cups/tiny in American standards and get a service like this is not a way to create repeat customers.

The short guy behind the fridge was annoyed immediately off the bat from the first interaction and was not welcoming. I said I wanted to see the flavors but he was not having it as if people come in and know what they want at a new store. He clearly did not want to give samples. We only asked for 1 and he acted like it was the end of the world. As new customers that is essential to see how the gelato is. Then the manager I’m guessing, guy with a different shirt and mustache came and helped and he def short changes you for the small piccolo and puts half the amount the other guy did. It’s ice cream at the end dude. You’re charging for glorified flavored frozen milk. Who cares just fill up that tiny cup and move on. Was not welcoming either and seemed overworked and annoyed.

Bathroom was locked so we couldn’t wash our hands or kids hands.

Napkins tear up when you try to wipe your hands with as they are cheaply made and stick to your skin.

Tables outside were dirty and we had to wipe them down to sit.

All I can say is, I don’t care how good your gelato/ice cream is, if your service is trash it makes it undesirable and I’m not coming back and not bringing any family or friends back.