Jackson Premium Outlets — Attraction in Jackson Township

I really liked the variety of stores available.

Have gone twice, end of summer and Labor Day.

As can be expected, it was pretty busy.

Some stores have super helpful and dedicated staff (Reebok staff went above and beyond to be helpful and answer all of our questions, especially when trying to shop for our nieces and nephew who weren't there with us -- they helped ease a somewhat difficult situation); at other stores, the staff could use some additional training in handling customers (an exasperated sigh and an attitude of "I've got better things to do than help you" from one of the saleswomen at Perfumania and a mixed bag at one of the men's/women's clothing stores [Van Heusen, I believe] -- two of the saleswomen were super helpful and the clerk at the counter started stepping over the line into rudeness [yes, he was busy, but rudeness isn't the answer, especially in retail, more so when you take the time to answer one customer's question, then arbitrarily decide to chide the next for asking you a question...the words weren't as much of an issue, more the impatience and tone of voice...]).

The food court is small, but I liked the fact that Sbarro's was included in the Savings Passport and we got a discount on our order (available at the Customer Service counter in the food court after you sign up as an outlet VIP -- in other words, to receive mall updates via e-mail, though I did notice some/most[?] specials in the Savings Passport seem to be posted at the stores themselves, though not all).

The Sbarro's attendant was also very helpful and friendly.

Overall, you can find some great deals, especially if there's an additional promotion going on and/or you sign up for each individual store's promotions option (e-mails/texts/in-store program).

The only reason I don't give it five stars (aside from the attitude here and there) was the state of the bathrooms.

Yes, it was late in the day on a busy, end-of-summer Saturday, I understand it may not be as spotless as it would be at opening time, but to have one of the stalls (the one I got stuck in because of urgency) strewn about with piles of toilet paper all around the back of the toilet and cascading onto the floor and a puddle of water (at least, I really hope it was water...) all over the floor...?

Let's just say, I'd rather hold it or plan a shorter trip than go in there again. I definitely wouldn't wait until being in enough of a hurry that finding another stall (or another ladies' room, if necessary) is out of the question.

I understand it's an outlet, that it gets a lot of traffic, but bathrooms are a basic necessity and shouldn't be allowed to deteriorate in upkeep to that extent, especially because how you take care of the basics reflects on how well customers (as well as employees) are treated and it all trickles down (no pun intended).

One thing to note: I'm not sure if it's an outlet-wide policy, but, please, be aware that at least one store I went to did accept a store card payment, but wasn't able to handle the return of an item that was shipped from another store to our home. They explained that it's considered an internet purchase and they aren't able to handle those because they're an outlet location, not a regular retail store. Be sure to check for outlet-specific returns (and other) policies, especially if you're going for more than...

A good amount of stores. This is in the heart of jackson. They have Nike and other stores.

Jackson’s Outlet is a hidden gem that delivers a unique blend of affordability, quality, and friendly customer service. Whether you’re a seasoned bargain hunter or someone just looking to stretch your dollar further, this outlet offers a satisfying shopping experience that stands out from typical retail stores.

Pros:

Affordable Prices: Jackson’s Outlet consistently offers deals and discounts that make it easy to find high-quality items without breaking the bank. You’ll often find name-brand or boutique-style goods at a fraction of the retail price.

Variety of Products: From home goods and clothing to seasonal décor and specialty items, Jackson’s Outlet carries an eclectic mix that makes every visit interesting. The selection changes often, so there’s always something new to explore.

Friendly and Attentive Staff: Customer service is a highlight here. The team is approachable, knowledgeable, and genuinely invested in helping shoppers find what they need or uncover a great deal.

Community Feel: Unlike big-box stores, Jackson’s has a welcoming, small-business vibe. Whether you’re a local or just passing through, you’re treated like more than just a customer.

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Cons:

Inventory Can Vary: Because it’s an outlet, the stock rotates frequently. That means if you see something you love, you should grab it — it may not be there next time.

Limited Online Presence: In a world where online shopping is king, Jackson’s Outlet is more of an in-person treasure hunt. Some may find that inconvenient, especially if they live far away.

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Final Thoughts:

Jackson’s Outlet is perfect for shoppers who enjoy great deals, personal service, and discovering unique finds. It’s the kind of place where you walk in looking for one thing and leave with three unexpected gems. Whether you’re furnishing a home, refreshing your wardrobe, or just browsing for bargains, Jackson’s Outlet makes shopping both fun and affordable.

Rating:...

closed due to wealth? we were in this outlet on a wednesday morning and there was really nothing going on. in the first store, hilfiger, no greeting and strangely arrogant behavior from the so-called sales staff. we thought that's just the way it has to be with hilfiger (we remembered various problems hilfiger had a few years ago). so into the next store, puma, strange sales staff. we had a question about children's sizes. the answer from the two so-called sales assistants, who we must have “disturbed” during a private conversation, was short and unsatisfactory. they didn't give us any advice but referred us to some sign in the children's department (which wasn't there). the two so-called sales assistants were also chatting intimately about possibly private matters when we left the store (where we didn't buy anything). similarly “motivated” staff were hanging around in other stores. in short: the shopping experience there was subterranean and we won't be going there again and won't be recommending this outlet. there are other opportunities to shop in an outlet nearby. we'll just take the euros we brought with us there. in general, it was also noticeable that the buildings were rather run-down and...