The Westin Jersey City Newport

BEWARE OF YOUR BELONGINGS LEFT IN ROOM!!!

We booked about 9-10 Rooms for our wedding guest to stay at August 3 and August 4 2024. Upon arrival we were told our vehicle cannot be parked in the parking garage. We should go to Doubletree down the street and use Their parking garage upon arrival to their parking garage. It’s $150 a day to park there which I thought was ridiculous since we’re already paying $1000 plus a night for the stay at the Westin hotel. So the parking attendant advised me to go park on the side street little did I know that I would get a boot on my On my vehicle and spend another $300 getting it removed, but let’s not get off track here.

I booked an additional room for myself so my wife can have the Sweet the night before our wedding at My future father-in-law Brought the gifts that I saved for over 16 years in my safe that my mother gave me prior to her passing which were a diamomd broach that her grandmother gave to her And my mother’s pearl earrings. I thought it was a nice gift to give my future wife on the day of our wedding, We went across the street to Battello’s And enjoyed our wedding upon returning at 11:30 PM or even midnight. Our key card did not work in room 1901 so we called downstairs. Security came up and gave us two cards strangely enough as Pawn entering the room. I asked my wife where is the Casale jewelry black bag she said it’s on top of the desk I walked over to the desk, no jewelry bag there immediately on the phone and Maybe Cleaning threw it in the garbage maybe should go dumpster diving!!!! I should go dumpster diving on my wedding night so our wedding night was ruined. Did they accommodate us in anyway for ruining our night not at all they still got paid the next morning Security came up. They did a scan. I guess you called of the keypad and said someone enter the room after my wife left at 3:30 PM, we contacted Angel the general manager. We contacted Laurie and reservations. We contacted in prevention and texas which did nothing until we got a letter Almost a month later and remind you, this is a copy and paste of the letter so please bear with us.

Dear Mr. Jorge Talavera :

Thank you for your patience and cooperation during our investigation into the disappearance of your personal belongings while a guest at our The Westin Jersey City Newport hotel. I wanted to let you know that I have checked with the hotel staff and unfortunately, they were unable to locate your property. Our investigation has concluded & although I share your frustration, I regret to advise you that The Westin Jersey City Newport cannot accept responsibility. Occurrences of this nature are addressed by the Innkeepers Statute for NJ. In short, a hotel owner is under no obligation for the loss of items left behind, theft, or unexplained disappearance of guest’s money, jewelry, or valuable property, which has not been placed in the hotel’s custody for safekeeping.  Notification to this effect is posted inside each guest room as well as in other common areas of the hotel as prescribed by law. Therefore, we will not be reimbursing you for the loss.

Again, I apologize that this unfortunate incident took place and hope that your future experiences with Marriott are of a more positive nature.

Thank you and take care,

Kyla Uylett Claim Adjuster l, Marriott Claims Services MCS Central Region - Dallas PO Box 2935 Clinton, IA 52733-2935 972-244-5511 (D) | 972-244-5534 (O) | 972-244-5550 (F)

Where applicable, insured under AIG and affiliate companies image001.jpg

Utterly disgusting, no empathy no caring, but it’s our fault that we left our stuff in our room that we felt should be secure enough that we have to walk it into a safe.

This will not be the last day of us. I am not going away quietly.