Camping World RV Sales — Attraction in Kaysville

We visited your dealership a couple of days ago and were introduced to Ben, one of the sales representatives. We explained to Ben that we were in the market for a new trailer because our current one was having more issues than it should. We made it clear that we planned to finance through our bank, not through the dealership, and that all we really needed to know was the cost of the new trailer and what we’d get for our trade-in.

Ben took us to see an Eddie Bauer unit—not the exact model we had asked about, but enough to get an idea of the layout. When we came back a few days later, he showed us the actual Eddie Bauer model he originally referenced. Unfortunately, we noticed several issues: the cupboard door near the entrance felt like it might break when opening, trim in the main bedroom was hanging down, and there was another loose piece of trim on the ledge behind the TV.

Ben didn’t give me the impression that he knew anything about the features of the units we were looking at. We would mention a feature and Ben would just repeat exactly what we stated back to us.

We found a Forest River Sabre that seemed to check most of our boxes. During our inspection, we found a wall that was separating and noticed bulging in the shower walls. Despite those flaws.

The next day, I missed two back to back calls while in meetings and then received a voicemail, an email, and a text from Ben—all within about 30 seconds—asking when we could return. Since we live 1.5 hours away, I emailed him asking if there was room to negotiate on price before making the trip. I understand this is usually done face-to-face, but I didn’t want to waste anyone’s time.

We decided to return and I texted Ben to let him know we were coming. Then someone else from the dealership called me to schedule an appointment, even though I had just told him we were on our way. When we arrived, I was asked for my name, phone number, and email—for the third time.

Austin came over and loudly started telling us we shouldn’t go through our bank. Instead, he said we should get pre-approved so they could still get credit for the sale. Keep in mind, we had clearly and repeatedly stated that we would not be financing through them.

Then Ben started assuming numbers for the deal, including a $5,000 down payment and adding a “Go Camping” package, neither of which we agreed to. I told him again—we weren’t interested in either. The package included a two-hour walkthrough, blocks, hoses, filters, and other things we already own. When I declined, Ben warned us that something could break the first time we use the trailer since Camping World doesn’t inspect the units unless that package is purchased. That was surprising—and frankly concerning—because it suggests that unless you pay for the $2,400 package, your new trailer may not be properly inspected beyond the legally required propane pressure test.

Ben went to check with Austin, then returned saying they could only take $2,000 off the trailer’s price. They also offered $18,000 for our trade-in. Ben mentioned using JDPower.com to check trailer values, so I showed him a screenshot from that exact site showing my trailer’s trade-in value was $25,200, and retail was $32,850. He dismissed it, saying those numbers “don’t really mean anything. I showed you the other location that is only asking for $20K.”

While I was discussing this with Ben, my wife walked around the store and witnessed something extremely inappropriate: two salesmen were fooling around with a cucumber. One of them placed it near his groin while the other acted out an obscene gesture. When one of them noticed my wife saw the whole thing, he just shrugged and walked away.

That kind of behavior is unacceptable in any professional setting, let alone one where you’re trying to earn someone’s business. Our overall experience was disappointing—from the aggressive follow-ups to the lack of professionalism and questionable inspection practices. This visit left us with serious doubts about doing...

Edit 5/18/2021: Initially we were quite pleased with our purchase and experience, and we are still overall happy we bought what we did. However, we were extremely disappointed to find that whoever did the dealer delivery prep pretty much phoned the whole thing in, as there is a laundry list of things that don't work or need to be fixed in our rig. We found the day after our purchase that the front door wouldn't lock (we fixed this ourselves after calling to see if they would be able to do anything to help and the answer was no), one of the slam lock cargo doors wouldn't catch (another self fix), and the fridge door won't close properly without two handed assistance. In the last month we have found: many of the water fittings were loose (which resulted in a mess of water dousing the cargo compartment when we hooked up the tank flush for the first time), our Jensen entertainment center won't play DVDs (not sure about CDs, haven't had the patience to fiddle with it to see what all it is lacking, but it seems 90% of the system is trash), the wheels under the bedroom slide noticeably wrinkle the flooring when the slide is brought in, the shower wasn't properly caulked and allows water to gather under the door track, and the biggest and most worrisome issue is that the roof on one of our slides is bowed so severely that the seal on the outside is a solid half inch from making contact with the outside surface of the slide roof. We are fortunate to be working in Arizona right now, with minimal precipitation, but it is very scary needing the RV as a place to stay while we're working with such a catastrophic failure waiting to let all kinds of water damage in. Most if not all of these issues should have been caught and addressed by the tech doing the delivery walkthrough (which we paid a non-optional $3,000 fee for!), but they were either not noticed or just plain ignored. And now that our purchase is done and over with it is surprisingly difficult get some help or getting in contact with someone over warranty coverages and we have to wait at least a month to get the RV in for service to address the issue and will be without our BRAND NEW rig most likely for months once we do, leaving us without lodging while we work in remote areas. We thought that the experience was painless, only to find out that we were smiled at while Camping World's employees hoped we wouldn't look too closely at all of the issues going on with this brand new RV.

Original Review: My husband and I purchased a 2020 Montana here and traded in our 2008 Bighorn on it. Jerry was our salesperson, and made sure we had all the info we needed before we got there from our home in Colorado. Landon was great about explaining our factory warranty coverage and Chris worked his butt off to get us approved for hassle free financing. Jake did our walkthrough and was invaluable for answering every question that popped up and addressing every issue and concern we had while looking over our new RV while also being extremely personable. We genuinely got an amazing deal on our new rig and a very fair price for our trade in. Our purchase from this location went as smoothly as we could have hoped for. Every employee we dealt with was amazing, start to finish. Friendly, genuine, and really seemed to want to help us get the most we could. Highly recommend this location. Only issue we had was some minor malfunctions in some of the mechanical do dads that hadn't been caught during the dealer prep, and almost all were fixed...

Where oh where do I begin? First things first, don’t waste your time. And if you do, find someone else to work with other than Tyler Hofheins. He admitted he’s “more of a boat guy”. But sells trailers? I had done my research on the trailer I wanted. I wish I could portray how much research I do on anything I buy. On top of that, I’ve camped my whole life, rebuilt trailers from the frame up, and had 8-10 different trailers. To be honest, I had no questions about the trailer I was looking at other than who the manufacturer was. I did however want to poke around, look at the roof caulk job/quality, undercarriage/floor insulation. We did ask about the manufacturer. The trailer had the Coleman name/branding on it but we knew that wasn’t the manufacturer. We noticed a sticker on the back of the unit next to the one that we were looking at that said Dutchmen. The one I was looking at didn’t have a manufacturer sticker. When we asked who built it, Tyler replied well, it’s Coleman. We all but snickered. My first visit was on a Saturday afternoon to just take a look at the trailer to see if I wanted to keep my Monday appointment. I kept it and went in at my designated time slot with everything I needed in hand. I found Tyler and wanted to take one more looksie at the trailer. I decided I wanted to do it. Sat down at the deal table and someone came and found Tyler to tell him his other appointment was there to see him. (Even though I had a scheduled appointment with him) They automatically became more important because of the price tag on the trailer they were buying. Before Tyler left us, he gave me the cost breakdown paper. Wowsers. I’ve learned that camping world is king of nonsense fees. The one I’ll mention is the “Let’s Go Camping” fee of $2,495. Earlier I wrote about almost snickering. This time, we laughed out loud when he told us about this fee. Errr ‘scuse me, this premium service… Tyler explained that this fee included, the battery, full propane tank, vacuuming of the unit, roof leak checks, fridge checks, heater checks, etc… fyi, in the fridge of the trailer we found a paper that had Camping World’s logo on the top of it with all of those checks completed already. We bickered a bit more and magically that fee disappeared off of my pricing breakdown. You can buy a heck of a lot of propane and batteries for $2,495. As I looked around at the other tables where people were sitting making deals on their own trailers, I saw the same bewildered look on all of their faces as they saw the same number I did on their paperwork. There was a point in time where all the sales people were gone and all of us customers joined together and compared prices and fees. We all couldn’t believe it. Long story short, thanks for the free drinks and popcorn from the break room. I’m pretty sure every customer that was there that night to buy a trailer ended up walking away. I’m never going to entertain going back to Camping World. I’ll never get those few hours of my life back. Nor will I recommend them to anyone whom I care about. In fact, I probably won’t recommend them to my worst enemy.

Edit: Since writing this review, I am a proud member of an ever growing Facebook group that has 49,700 members. The group is titled “Camping World Sucks”. Go join. Have some fun in...