AutoZone Auto Parts — Attraction in Kingston

I brought my Ford escape there because my check engine light was on and Ben that works there came out and pulled the codes and told me 1 million times that I don’t have a have to have a diagnostic test done that they do the same thing they’re pulling codes the same thing as a diagnostic test I’m a female don’t know much about vehicles so I believed him so the codes that it pulled. I had two sensors put on my vehicle cost me over $890 and then the check engine light came on again. I went back there. And it was a good thing that I didn’t listen to him this time because I even asked the other workers there and they told me pulling codes. It’s not the same thing as a diagnostic test so they don’t know why he was telling me that I believed him because like I said, I’m a female I don’t know much about vehicles if I would’ve had a diagnostic test done by the mechanic I took it to from the start I would’ve saved over $890. A diagnostic test is way different than pulling codes which Ben told me it’s not the last code and the only code and sensor I needed was the low pressure fuel sensor if that would’ve been put on from the start and if I would’ve had a diagnostic test done from the start it would’ve save me $890. I would recommend that Ben no longer tells customers that pulling codes is the same thing as a diagnostic test because it’s not I learned my lesson. I think Auto Zone is good for putting batteries in and things like that but when it comes to sensors and other things you need a diagnostic test done and I hope he does not tell customers in the future especially females that don’t know what they’re doing to not have a diagnostic test done because those were his words. Even the other guys that work there said a diagnostic test is totally different than pulling codes but again I took Ben‘s word on it like I said, lesson learned The other codes that been polled did not need to be replaced. They were being set off by the main code which was the low fuel pressure sensor and that was...

One of the worst experiences I've ever had in my life at AutoZone and will never support this place again. About two weeks ago I brought a headlight restoration kit from there and was told by the cashier that if it did not work to bring it back for full refund. I get there today to get a refund or to get a replacement since it did not work?

The manager Mike G asked me for the exact date that I purchased it and which register. I provided him that information and he went through the computer for over 15 minutes and then started asking things like well who was the cashier that sold it to you. Not sure how he expected me to remember the cashier's name or what he looked like but when I told him I had literally just threw the box in the garbage he Basically asked me to go and get it out of the garbage because he needed the lot number off of the box.

I went to get it out of the garbage from across the street at the car wash and he was still no help at all. After getting the lot number off the box which is what he said he needed he then started asking questions such as the date again and the cashier who sold it to me.

I got so frustrated with the return policy here at AutoZone because I thought that me giving them my phone number every time I made a purchase would be proof of my receipt as well. He ended up not giving me a refund or allowing me to exchange it.

THIS MANAGER MIKE G WOULD CLEARLY RATHER ASSUME I STOLE THE PRODUCT INSTEAD OF JUST PROVIDING AN EXCHANGE OF A SIMPLE $12 PRODUCT. I HAVE BEEN GOING TO THIS AUTOZONE FOR MANY YEARS AND HAVE SUPPORTED THIS STORE BUT WILL NO LONGER SPEND MY MONEY WITH THIS...

I wanted to share the excellent experience I had at the Wyoming Ave location in Kingston recently. While I was turned down at the Main St. location in Wilkes-Barre, Kingston stepped up to the plate and helped me get to the bottom of the problem I’ve been experiencing with my vehicle. I went in and requested my battery and alternator be tested, as they offer these services for free (despite staff at the Main St. location telling me “they don’t do this” while it’s mentioned to be a free service outside on the window). The associate helped me right away. When the test indicated my battery and alternator and were fine, she helped me determine what else it could be. A. The lights were replaced recently—it couldn’t be that. B. The fuses were okay—she helped me check. The only other explanation was that it’s electrical. While the other location couldn’t be bothered to help me, the staff here were more than eager to help...