Geek Squad — Attraction in Lancaster

Bought and paid for a new car stereo which they installed but never showed us how to operate. Driving home we realized it was defective. There is no way to call them to get a quick appointment for repair or replacement. I had to go online and schedule yet another appointment four weeks later (Ugh). On the day of the second appointment they called and cancelled the appointment stating that their tech was sick (okay. Understandable). They said they'd call back the next day to get us in for our cancelled appointment. Three day's later, still no word from the Geek Squad and no way to call them directly. Scheduled yet another appointment four more weeks out (Ay Kurumba!). Its to the breaking point with me. Who runs a business with no direct phone contact? I now have a bad taste for both Geek Squad and Best Buy. Very poor business practice and unprofessional treatment of customers. Good luck in the future. You won't be seeing anymore of my hard...

I had an absolutely fantastic experience with Alexander Peffley and the Geek Squad team at Best Buy in Lancaster, PA! My computer was in dire straits after a short in the graphics card caused a slew of frustrating issues. I was worried I’d have to replace the whole system, but Alexander turned things around completely. He was incredibly knowledgeable, quickly diagnosing the problems and fixing everything with precision and care. My computer is now running better than ever! Alexander’s expertise and professionalism were top-notch, and the entire staff at this location was a pleasure to work with. They made the process smooth and stress-free, and I couldn’t be happier with the results. If you’re in need of computer repairs, I highly recommend visiting Alexander and the Geek Squad at this Best Buy. They truly know their stuff and deliver exceptional service! 5 stars...

My 65” television just stopped working. They’ve been to my home 3 times with different parts shipped here. Last call, they said I should expect a refund from the supervisor. That person is MIA! I just want another TV, but no one is helping! It’s just a maze of CS reps, chat bots, and new phone numbers to try. Save your $. (As a follow-up I’d like to report that I did eventually...