Las Vegas Valley Water District — Attraction in Las Vegas

The people working here are a bunch of idiots. I called to set up service for the first time back in April. The man i spoke to said there was going to be a $171 deposit fee. Which was fine told him i could pay it, but i notice that in my bank account they only took out $71 dollars which I figured the rest was going to get added on to my first bill. I get my first bill i notice they're trying to charge me with a deposit as if i never paid for it. I called asked what going on . Why are they trying to charge me more for the deposit when i already paid $71 dollars. I gave them my conformation number nothing they said they never received a payment , that there is nothing in my account. The guy i spoke to today was the same guy who i spoke to the first time i called to set up my account . He made so many excuses that it wasn't possible for them to charge $71 for a deposit because they charge $150 and if people can't pay the $150 they charge them $75. But clearly in my bank statement they took it out. Then he starting saying that maybe i paid it to a different account. Oh then he also said that they change new system that there is no way they were excepting over the phone payment. BUT CLEARLY THEY DID! i even called my bank and they said they pull the money out. So now i don't even know...

I’m incredibly disappointed with the service provided or lack there of, yet to speak to any representative @Las Vegas Valley Water District. I was put on hold for over 25 minutes, which is absolutely unacceptable. I had a simple billing question that required human assistance, not a machine.

The voice recording also mentioned, if I listened to their message on "SPEAKER" I could be disconnected. There are people that are hearing impaired. So keeping a phone up to your ear for 25 plus minutes hoping someone answers the phone, is unacceptable.

It’s especially concerning for seniors, including my 96-year-old mother, who find navigating these systems challenging. Many seniors don’t have the ability or comfort level with technology, and it’s unfair to force them into using emails, phone systems, or online portals to manage their accounts.

This lack of consideration for those who struggle with technology is a major oversight. It’s crucial for companies to offer accessible options for everyone, regardless of their tech skills. I urge LVVWD to reevaluate their customer service approach and make necessary adjustments to better serve all of their customers.

P.S. You raised the woof of the rebate...you also raised the woof on the cost of water to your customers (great way to offset...

This is a longtime overdue expression of gratitude in the form of a formal review. In March 2020 I arrived in Las Vegas from Los Angeles to house sit for my daughter who was vacationing in the Philippines. She was to return in two weeks. During which time the Pandemic occurred leaving her on lockdown for 4 months unable to return until August. I was not only house sitting but also providing care for her 2 pets (One Dog. One Cat). Due to the restrictions of the Pandemic I was also laid off from my employment. I decided to remain in Las Vegas. I became eligible for unemployment benefits from the state of California but needed to provide verification of my residency. I was paying the utilities for my daughter’s Las Vegas residence. I informed State of California Unemployment (EDD). I was informed by them that I would need to submit verification. After weeks of calling LVWD I was able to get through to Yajaira G. (Customer Care) I have never received such compassionate, genuine and professional support. She was patient and kind as she helped me through the process. As I stated this is a longtime overdue expression of gratitude. Longtime overdue but Forever Grateful. Thank you Yajaira for...