Rainbow Gardens — Attraction in Las Vegas

I would SEVERELY consider not having your wedding here, from day one they were nothing but MIA, which shows why the managers staff is completely unprofessional because he's their leader. First off, like the other 1 star reviews state, you cannot write a bad review about the venue. It's in the contract and if you don't sign that part then you can't have your wedding there. This place is very cash grabbing, and once they receive your deposit they suddenly go MIA, and it's almost impossible to speak with your coordinator. Like many people, this is my first time planning a wedding, so I was completely clueless when it came to what I needed. I tried to reach out SO. MANY. TIMES. to speak with my coordinator just for a run down or what they needed. Every single time I called, I got a different person, and my coordinator would "get back to me", however of course they never did. Along with the calls, I've sent emails to have a trail showing that I tried contacting them, but never got anything back. My wedding was in 6 months, and I got 2 emails from my coordinator in the first 4 months during that time, only stating that they got my deposit (I paid in full), and a second email stating to let them know if I had any questions. Of course I was freaking out because it was 2 months until my wedding now, I haven't received anything yet from anyone. What broke the camels back is that apparently something happened at the venue, and they had to postpone my wedding (my coordinator didn't reach out, someone from the office did). If something happened, that's understanding because it's out of your control, however with that only being the only time you reach out to me after 15 plus phone calls, you can understand how I was a little irritated. Idk why I said I'd move my wedding when I should've just backed out there, but I did. We set a new date, and Ithought that was that & about 2 days later during my work break I saw that I received 3 missed calls from the venue with VMs. All of them were a VERY angry Asian lady, yelling that if I did not turn in my paperwork by tomorrow, they were going to cancel my wedding. I didn't know about any paperwork, so I called them back and wasn't able to speak with the Asian lady, however the lady I did speak to had an instant attitude when she pulled up my chart, and said, "You need to send us your paperwork NOW to reschedule your venue. We can't do anything for you until you send it to us, you SHOULD'VE sent it to us when we called you about rescheduling." I told her that was the first time I ever heard about any paperwork, and the girl on the phone previously said everything was settled. The girl sighed, looked at the notes on my chart, and suddenly her tune changed and apologized because apparently there were no notes that paperwork was discussed and/or sent to me. She verified my email and said she'd send it. I received the forms the next day & in their contact it states that in order to reschedule, I had to pay an additional $1500 that was nonrefundable. I could understand that if I had to reschedule, but the venue itself is making me reschedule, so WHY am I paying to move my wedding when you need me to? I called them to get clarification on the forms and to see if I can get a new form because my circumstance didn't apply to the situation, and the girl was silent, & when I said "Hello? Are you there??" She said "So, do you want to speak to the manager or something? We can't change the forms for you. If you're rescheduling, you have to pay." That's when I got upset and stated that I would like to cancel my wedding there and to speak to the manager. It took 3 WEEKS to finally speak to the manager since the office said he had "many" Dr appts, however when I talked to him he said he didn't know what I was referring to and said he's been very busy. We were on the phone for over an hour, him raising his voice while I wasn't, stating they weren't going to refund anything because it's mydecision to cancel. After nonstop basically harassing him for an additional 2 weeks, he finally gave in and...

This venue will gaslight you and lie and prioritize keeping your money over your safety! I was supposed to attend my sister’s wedding here in August 2020 but COVID19 pandemic happened and they were taken advantage of financially.

My sister and her fiancé fell in love with this venue and paid their deposit in January for a 125 guest destination wedding on a Saturday. (There was a $50+ fee for paying this by credit card that was in the paperwork but they were not reminded of when they were told they could pay by credit card). They sent out their save the dates in the beginning of March out of consideration for their guests so that people could have plenty of time to book hotels, airplane tickets, etc. as they were going to have people traveling to Las Vegas from CA, AZ, UT, northern Mexico, and northern NV. There were only 2 cases of COVID reported in the entire state of NV at the time so this seemed reasonable. Then the pandemic exploded and the state of NV shut down. My sister and her fiancé live in northern NV so they were well aware of the rapidly rising number of cases and deaths in the state. The two main things they were concerned about were 1) avoiding their guests losing money on deposits/reservations that were going to have to be cancelled at the last minute due to the pandemic and 2) putting their guests’ health at risk by attending a large event with many people from dozens of households when even the CDC was recommending no events larger than 50 people.

My sister’s fiancé tried reaching out to the venue in May to inquire about rescheduling the event in August due to the above concerns. He spoke to a female employee who lied to him about the number of COVID deaths and cases in Las Vegas at the time and tried to downplay the pandemic. Then my sister and her fiancé both tried reaching out to the venue together a week later. This time the owner, Tracy, continued to gaslight them by saying everything was fine and “business as usual” in Vegas because the casinos were going to open soon. He cited flights being on sale and hotel reservations being discounted at the time in Las Vegas as incentives for proceeding and said the venue would be flexible about a smaller guest count. He claimed my sister sent out the save the dates too early when she told him many guests had raised concerns about the safety of traveling and congregating for the wedding. Tracy also completely ignored my sister’s concern that guests from Mexico (including our grandmother) would be unable to attend and concerns about health given that many individuals from dozens of households and various geographic locations would be congregating. The only option they were given for rescheduling without losing the deposit was to cancel and hope that someone else would book their date, which is extremely irresponsible given the state of the pandemic in NV at that time and currently. My sister and her fiancé had to find another venue and are extremely disappointed with the owner and employee’s attitude and priorities given that they wanted to reschedule, not cancel altogether, and their reasons for wanting to reschedule were valid. I understand the pandemic is evolving and these are difficult times for many businesses, especially in the wedding industry with all of the recent cancellations due to the pandemic, but I wish they had just been honest with my sister and fiancé instead of lying about the number of deaths, downplaying the pandemic, and trying to make them feel like they were overreacting by wanting to reschedule. (By May it was obviously clear that a large event would not be safe to hold in Las Vegas in August and in June Nevada actually had the highest COVID transmission rate in the country!) Extremely disappointing that they lost their deposit for trying to be proactive and considerate by not canceling on their guests at the last minute instead of playing chicken with the venue and waiting for the venue to cancel with very little notice because they would not have been able to hold that event anyway with the current COVID...

I thought I’d finally share my experience here since enough time bas passed. I am so grateful to rainbow gardens for most of the work they did for us & we are extremely grateful for the discount we got due to my Uncle working here as a pastor years ago. Leading up to our wedding we had great communication & everything by seemed to be going smooth. The issues didn’t start until my rehearsal. My coordinator was sweet, but my uncle has been a pastor for 30+ years so he came right in & stole the show from her & I do think it slightly pissed her off, but no worries we were there w/ my whole family so we just focused on us. When we got finished w/ the rehearsal we began setting up the room w/ a TON of help bc my family/ wedding party was so big. The biggest set back was the napkins being folded wrong. When I met w/ my wedding coordinator I told her I wanted to do menus & then she physically placed an example down for me to see how it looked & it was set in stone that I was going to spend time and money to get these menus. Day of the napkins were folded fan-like sticking out of the water glasses which was an immediate no for me. I didn’t like the way it looked & now they were wrinkly, but ok we can move on. So everyone had to stop what they were doing to now fix the ~100 napkins. It was getting close to closing so she kept telling us our time was almost up & it was stressing me out so bad because I know we were not done & I know we would’ve been if we didn’t have such a major setback. She gave us 10 more mins bc luckily another couple was viewing the property & their meeting was running long. But I kid you not she kept coming in the room & literally jingling the keys around, rolling her eyes, & looking at her watching I was about to throw up & cry do to the stress. For months she kept telling me how easy we were bc I had my mind made up about everything & i was doing so much on my own. I didn’t keep almost any of their decor I used hand crafted decor that took me months so we truly weren't a big hassle. We had to leave w/o touching the alter, which was a really big for me. Luckily my aunt the next day, while we took our photos was able to go to the alter & hang the flowers I wanted hanging over us. Which in my opinion is ghetto to be setting up while guests are starting to arrive. Also since we didn’t have time the day before some of my battery candle sticks didn’t get batteries so people were going around trying to get batteries for the candles on my LITERAL welcome table and she said no if they are your candles then you need to have your own batteries. I get what she means, but girl come on I have 100 batteries in my candles around the room just get some back at the end. There were also 2 lanterns at the alter that were theirs and one was out of batteries and one looked almost out of batteries and my sister told someone about it for me and they gave her a hard time again making sure they’ll only change a battery out of their stuff. So they change the battery on one and then the other one goes out. So I walked down the isle with one lantern out. Like come on. It would have be nothing for them to do that and give up 4 batteries for my welcome table. My wedding day happened so fast so I can’t recall much, but at the very end when my husband and I are laughing and enjoying ourselves while my siblings are boxing up our decor to head out home girl is around the corner ready for us to get out of there which I can understand her workday is almost over and she ready to be on her way, but I accidentally dropped my boba and it split but I picked it up right away and I don’t know if she knew she was in sight of us but she saw it happen and got so pissed and stormed off after audibly scoffing. I wasn’t drunk or anything mostly due to the fact we didn’t get much time to drink with everything going on so it truly was just an accident. Lastly, a ton of people got food poisoning from the food, including me. I didn’t eat that much so I was throwing up like the toner, but tummy was hurting pretty bad...