Lands’ End Mercer on One — Attraction in Lawrence Township

My parents had a horrible return experience with the store. They purchased 11 items from the store and discovered that 3 items (same style, different color) suffered from sever quality issue, shrinking significantly upon washing. However, when they attempted to return the items to the store, the store manager took the items and marking it as an unprocessed return with incomplete paperwork. When I called the store, the store manager redirect me to customer service and said the store will not be responsible for the return. According customer service, the store should initiate a return when the purchase is made in store. I'm very concerned regarding the treatment my parents received in store as senior people and...

WORST SERVICE EVER. I stopped by to return two items from an online order. Four employees staffed the store but you'd never know it. The sales associate at the main register immediately instructed me to a desk where another associate was processing online returns; the customer in front of me was returning several items from multiple accounts, which took 25 minutes. I stood waiting while one associate handled a sale for only one other customer and two additional associates ignored me and wandered around the store literally doing nothing. Zero interest in providing even the bare minimum of service here. These people ought to find a new job because they stink...

My wife and I left this store today feeling abused. Jerry, the 2nd sales person, was very condescending and dismissive. Our 1st sales person made a mistake by ringing up the wrong charge. When we brought this to her attention, Jerry stepped in, presumably to help, but he wanted to stress that the 1st sales person did apply the appropriate discounts. We did understand that. He completely confused my wife with his discount explanation and, when I attempted to help her explain, he became confrontational. We did get the billing resolved, but I can say that we both left there feeling abused. We chose not to escalate the situation and left -...