Ross Dress for Less — Attraction in Lawrence Township

This Ross is always packed yet they refuse to add more cashiers even when there are tons of employees available & working in the store, so the line literally wraps around to the back of the store.

There have also been numerous occasions where the store is still open, and not even close to closing time, but the employees will close the dressing rooms because “there’s not that many people” or some other nonsensical reason. It’s a clothing store - regardless of whether there’s 10 or 100 people in the store, customers want to try on the items before buying them.

The line system also makes no sense as they have separate line for returns/exchanges and purchases, but they don’t honor the order of customers in line. I was in the returns/exchanges line and the group of customers next up in the purchases line cut me to go to the register DESIGNATED for returns/exchanges yet the cashier didn’t turn them away or enforce the line order at all.

When I finally was able to get to a register to return my items, I didn’t have a receipt for one of them and the cashier said she couldn’t look it up based on the debit card which I bought it on - what kind of retail store can’t look up items by cards these days. The cashier said they could only give me store credit for the “current store value”, which of course is less than the amount that I originally paid for it.

All in all, this Ross has awful customer service and employees don’t care about doing a good job. Not only is the customer service horrendous but the selection for men’s clothing isn’t even good so all this hassle isn’t worth it for me. I’ve given this place plenty of chances and won’t be bringing my...

I’d give this Ross location a zero if it was an option! Terrible customer service. Staff are rude, unprofessional and do not care about the customers. I spend a lot of money at Ross as I did Saturday night and I went Sunday to return slippers that did not fit. The woman at the front of store directed me to go to register 1 RETURNS/EXCHANGES. I went in line and I was the only one. The cashier was finishing up a return and I thought I would be called next but no she proceed to put clothes on hangers and ignored me. I spoke up and asked if she was going to call me and I was told NO one of the other registers will call you!!!! I said really!?!! I’m the only customer in the return line and there’s 20 people waiting to pay!! I continued to say this is why I don’t shop at this ROSS location and then a cashier working on purchases says “You can go to a different ROSS to make your return!!” I was furious and said that is how you speak to your customers?? I was told by the girl at the front door to go to register 1 for returns and she very cocky said I can’t speak for her!?! I said she is an employee of the store! I loudly said I plan to report this store to her corporate office. This woman’s name is “Brandy!” I will NEVER shop at...

My mom just came home from this store and had a terrible experience.

She spent hours collecting clothes with my cousin and when they went to the fitting room, they saw a sign stating ‘cleaning in progress’ so they waited. After a long time, my mom went to front to ask for help; she had the misfortune of speaking with your evening manager. The manager dismissively stated that the changing rooms were closed as they were short staffed. My sweet mother pointed out that there was a large sign on the front door saying the fitting rooms were open which is the only reason they came inside, so could someone please help them. The manager rudely got in my mom’s face and stated “I. am. the. manager. here. we. don’t. have. anyone.” my mom just walked off while the manager was still speaking, asked my cousin to leave the clothes and walked out and you can be sure, we will NEVER be back.

I am a business owner and understand the staff shortages in the retail industry. I too am overworked and understaffed, but neither I nor my staff have ever been rude or disrespectful to a customer. It is the responsibility of management to set the bar for acceptable behavior for the rest of the staff. Train your employees to treat people...