O'Reilly Auto Parts — Attraction in Lebanon

I have been loyal to this story for some time, I own and operate a local business and here lately have been held up on jobs because either someone in the store forgets to order my parts, the warehouse forgets to ship them, or they have been received at the store and placed where nobody else can find them. I have been in the store 10 minutes till close with the open light still on and been told by an associate he cannot find my parts and that I would simply have to come back the next day and ask someone else. There was an accident in the parking lot a week ago where auto fluids were spilled, and the lot and front walk are still covered in spill absorbent. The management in this store seems to be...

Wow, just wow. How do I even put this into words. My battery has died and I needed a jump, after I got my car running again I went to oreillys to have them test my battery, well, it was comical to say the least. I had to tell them how to put the battery tester on. Then the two boys stood there and determined I needed a new battery. Apparently the device told them that. I walked back inside and asked how much a battery was and they gave me a price but said they couldn’t install it. Fine. I didn’t feel comfortable with the lack of knowledge anyway. Went to advanced auto, and my battery was completely fine, no issues. Just a fluke. The three guys at oreillys, shared a quarter of a brain. I’ll never...

Richard was an amazing help today. After being treated horrible at un-named parts store down the road, Richard and another gentleman helped me find the correct battery for my car. They even offered to help get my teen to school! Richard then helped me discover what yhe main issue was. He then got the part for me, and it wasn't in store. I changed the main part but Richard went above and beyond to help me finish my serpentine belt. The customer service was so outstanding. Words can't describe how much this man helped me today....Thanks sir. Whatever they pay you, it...