Americana The Lebanon Grill — Restaurant in Lebanon

Attention to details! This was a quick stop as we were traveling. This is worth the travel time from the interstate. When we first pulled up it was early and we were one of the first cars in the lot. The place seemed small and we questioned going in. We did and we were welcomed right away and told to sit where we like. Service was prompt and friendly. Drink order was delivered and food order was put in. The owner of the place made sure we were happy with everything and gave us a history review on the place. Interesting. We could overhear the owner and waitresses talking to ensure all the new customers that were coming in were given the needed attention. Food was delivered and everything was fabulous. Once again the owner made sure we were happy with everything and also pointed all the items that were made in-house. Nice touch! Overall….i will make this a regular stop on my way to/from Ohio. I just have to give one piece of criticism…Coke Zero does not replace Diet Coke/Pepsi. No diet cola of any kind…only Coke Zero. Wife wasn’t thrilled with that, but I had the tea…pretty good....

Just had a terrible experience here. My wife found a hair on her plate. A black, “1-2” long hair. When we showed the waitress, she apologized and said it happens and asked where we found it?. The manager said sorry, we’ll make it right and talk to the guys in the back about wearing their caps right. So after my wife got up and left to wait in the car, the waitress brought me a bill for $53 for a patty melt, kids hamburger meal and an appetizer. I asked if they did anything for the bill and I was informed that they took the salad off the bill🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ I guess customers service never entered into their equation of making things right. I don’t know, maybe don’t charge your customers who had to go through an unacceptable situation. Don’t add more insult to their horrible experience 🤷🏼🤷🤷‍♂️ Swing and a miss!!!!!! Basic customer service 101 was totally missed here. They have a lot to learn and unfortunately have lost 3 customers who will...

Went here because the reviews looked good and the selection of menu items. Food was alright, I paid 19.99 for a pulled pork sandwich that leaked so much grease out it was difficult to eat. Then my son (9) wanted a burger and fries. The kids burger was hard for him to eat as it was a mini bun with a large flattened patty that we had to order a 2nd because it was so small and he still left hungry. My mother ordered a pork tenderloin sandwich which was good and large. We left full except the 9 yr old who is a little guy, just couldn't get satisfied off the tiny child burgers. He said they tasted good. Onion rings were good, filling. It definitely was not worth the $75 dollar bill though. Probably won't be back. Also the restaurant was chilly and it seemed most kept a coat on....