Horrible birthday experience. We decided to do our son's 5th birthday here and we fully regret it. We paid 274 dollars for 3 lanes in January for our march party. Paid an additional 191 also in advance for extra food the party only came with 2 pies and 2 pitchers. Our party that we reserved months in advance was scheduled for 12 pm at around 11:30 we went in to set up only to realize it was completely packed door to door with people we asked the woman at the desk where to set up and she told us our party had been delayed because there was a league that was late .Our party wouldn't start till 20 Minutes after 12. Which was very frustrating as we reserved so far in advance and paid everything in full.No one called us to inform us nothing was offered for the inconvenience. We called all of our guest informed them it would be late and stood with our cakes and decorations till a space was cleared. The women at the front desk was very clearly frustrated and condescending. Eventually what looked like higher ups maybe managers or owners came out to help us and speak to us reassured us we would get whatever time we paid for on the lanes. At about 12:15 we where set up and waiting on our guests who where now late because we where told our party was going to start later. That's when we started being rushed they came saying they wanted to bring out the food and appetizers our guests where not present yet so we asked them to wait. About 5 minutes later they came back to ask again. As our guest trickled in they started our time even though we where assured they wouldn't costing us 15 minutes of lost bowling time. When the food came out the pizza was underdone and we where missing 2 pizzas I went back up to ask and the women rolled her eyes looked at me like I was dumb checked the invoice and begrudgingly gave us our pizzas. We asked if we could sing happy birthday after our bowling time was up as we had been skimped 15 minutes anyway and they said " you need to be out of here by 2 we have a league coming in " so we cut further in to our bowling time and did everything cleaned up early as we where cleaning up the kids where bowling. The "league" arrived early and sat making comments about our children and how they should get hurt because they had stepped over into a different empty lane by accident and we had corrected it immediately. They basically breathed down our necks till we where done cleaning up. We will never ever be back. It seems they don't care about customers unless they are part of a league. Guess the leagues own this place not great for general public or people just going to have fun .