Powerhouse Gym Linden — Local services in Linden

I RARELY post negative reviews for businesses but hopefully my cancellation process and sticking to your guns was worth this review from an old “customer”. I joined this gym during COVID because they were the only gym open at the time (red flag but I wanted to train). I kept my membership open and came here for 4 years on and off. As many other reviews suggest, your cancelation will be a nightmare. After canceling my membership in person they proceeded to send me to collections due to the 60 day policy which the representative in person said I didnt have to pay due to a sudden death in the family and move out of state. I didnt ask for this accommodation, I was aware of the policy but here we are. It would have been better to train the staff to properly communicate, clearly the employee wanted nothing to do (or wasnt trained) on the computer system in regards to cancelations. All good, moving forward. Let’s discuss the state of the gym starting with the parking lot. FACTS:

-The parking lot: The parking lot does not fit close to the cars necessary to support the member volume, my car was hit twice, people park like animals, there are zero lines or stripes. Park at your own risk because its a zoo. You’ll be lucky to dig yourself out of a hole to go home (I’d love to hear the snarky rebuttal from management on this like the other reviews I just read.)

The gym is filthy. From the machines to the bathrooms to the cardio equipment. One girl working 12 hour days cant keep up clearly, its not her fault (give her a day off and hire a cleaning crew, stop pinching pennies, use the “60 day cancelation budget” that you cant communicate properly.)

-Front desk - youll be lucky to get an acknowledgement that youre coming or going from the disgruntled staff. I’d imagine they are angry because of the constant calls from old members who are in collections or due to the unsanitary conditions.

-Broken machines - I know youre not the only gym with broken machines, but youre by far in the lead with downtime.

-Scattered dumbbells all over the gym. Ive been going to gyms for 30 years and never seen anything as bad as this. I would hunt for dumbbells every workout and just used 25’s if I needed 35’s, wasnt worth the treasure hunt.

-Plumbing odor. It reeks of sewage constantly

-Why are women cleaning the mens restrooms? This is more disrespectful to the employees than myself. I feel bad for them.

-Why is the fire department there for gas leaks every week? Doesnt seem safe.

-Plates - you dont have enough or nearly enough of anything 45’s, 25’s, 10’s, 5’s. Buy more so people can actually use plate loaded machines and barbells.

It’s not easy running a gym. But if you know you have deficiences like the few of many I itemized, the least you can do is train your staff to properly handle an exit of a member of four years, is it worth having bad review after review due to your own lack of communication and training with your own staff? Nobody cares about $39.99 and a termination clause, what people care about is how you treat paying customers at the front door. I never used the filthy bathroom (who in their right mind would?) I didnt care about using whatever dumbells I was able to find. I turned a blind eye to the parking lot people would barricade my car in and the parking lot with craters the size of bowling balls in the pavement, but you didnt even so much as acknowledge your inability to properly cancel memberships. Run a respectful, clean and honest business, dont shaft people when you’re in the wrong and clearly have a history of mismanagement. Learn from your mistakes and honor peoples word when they say your staff misrepresented something because most likely they did (owner: read your reviews). This could have been a decent one. It’s hilarious youre calling people liars in rebuttals to all of the reviews. People dont just post untruthful and dishonest reviews because they were treated well and had good experiences, nobody is that insane. Do better, from one business...

have been a loyal member of Powerhouse Gym for the past 10 years. I am writing to address a troubling incident involving one of your managers, as well as an ongoing concern regarding the cleaning schedule of the men’s restroom and showers.

On Saturday, at approximately 9:10 a.m., I raised an issue about how uncomfortable it is for male members to shower and dress while the men’s restrooms and showers are being cleaned by female staff during the morning hours. I also noted that this task would be better suited for nighttime to avoid discomfort for both members and staff.

In fact, one of your female employees privately shared with me how uncomfortable she feels when male members get undressed in front of her while she is cleaning. She told me she wasn’t sure how to handle such situations, and I can understand how awkward and distressing this is for her. This is why I strongly believe this situation is problematic for both male members and female employees alike and needs to be addressed.

Unfortunately, when I shared this feedback with the manager, he became extremely aggressive. He yelled at me, got uncomfortably close to my face, and created a hostile environment. If not for the intervention of one of your employees, the situation could have escalated further. Despite my efforts to de-escalate—including apologizing if I had done something wrong—the manager continued yelling, insisted he would cancel my membership, and even threatened to call the police because I spoke to other members about the situation.

I also told the manager that if my membership were canceled simply for voicing my concerns, I would take legal action. I urge you to review the security camera footage from Saturday morning, which will show the details of this incident, as well as speak to the witnesses who can confirm what occurred.

As a member for 10 years, I value the gym community and environment. However, this incident has left me feeling disrespected, and the unresolved cleaning issue continues to cause discomfort for both members and employees. I kindly ask that this situation be investigated thoroughly and addressed appropriately to prevent such incidents in the future. And next day i find out that my membership...

I recently moved to Linden, NJ, would like to attend a local gym that I do not become disappointed with after 3 months in and stuck with a membership that must be honored. I also do not entertain the fast talk to persuade a client the facility and trainers with actions speaks for themselves; in other words the over selling. Staff is okay, but don't leave messages as responses are not guaranteed. In any event I was only able to attend one class, which was good and I believe it was a Pilates class. I will rate the one class I took a (3 star🌟🌟🌟) because it could be better and sense that the insyructor should be more aware of newcomers and assist or slowdown as this will make the challenge easier to overtake and return to her class. That's my opinion as this is not my first Pilates class. Nonetheless, different instructors different style however the premise of awareness to newcomers, assist and speed still is relevant.

I only wrnt that one time, then I have not been able to make it to any other class, therefore that guest pass was invalidated. Now, my experience has been that I take the three classes or three visits to the gym however, that break-down it is not enough to make a decision. I'm currently a member at another gym which I'm unhappy with. This gym promised many things and I've been a member since November 2016 and no changes. I currently pay $20.00/month with full access. Promises such as expanding choices in groyp class have not been delivered. When asked sbout these promises, answers are now very vague and inconsistent, meaning it is not going to happen. Those promises were just to get you to sign up. Classes are so very little to chose from, their workout machines are OK. The only problem with the machines there's no hookup for your phone to play your Playlist one is forced to watch a program on the TV or trainer instruction. Why did I choose to be a tad more detailed is because I think gyms nowadays should give their perspective clients at least a week pass which is a 7 day pass as opposed to a 3 day pass. Due to past experiences, 3 day passes are not enough they're are just pasè and one cannot base or consider a one or two year membership on a 3 day pass.

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