The UPS Store — Attraction in Little Falls

Some of the most miserable and unhelpful customer service employees I’ve ever met.

I felt compelled to write this review because I had such terrible service there.

I walked into the store and was met with contentious looks. No smiles, no greeting, just sour faces. Looks of downright distain from the two employees as they saw the door open and a customer enter the store.

There was one person ahead of me being helped and there was an employee doing something else behind the counter. She called me to come to her area.

I had some Amazon returns. I pulled up the first QR code, “You needed to box this up. We can’t take this one.” Her tone was unpleasant and unhelpful. UPS sells boxes and packing material. This is an opportunity to up-sell me. It seemed like I was a total inconvenience for the employee. I replied, “sorry” and went to the next return.

“How about this one?” The employee looked at me with a blank stare, mouth turned downward and agape. Scanned, processed, done. “I have one more.” I scrolled my phone to present the next QR code. My reception is apparently terrible from the store and I’m waiting for the screen to load. The employee proceeds to do nothing but stare at me. It’s so uncomfortable. I turn my screen toward the employee, “sorry it’s loading. It’s just taking a minute.” She continues to stare cantankerously and apparently struck mute. Maybe one minute went by and without a word from the employee, I gave up. “Sorry, I’ll have to come back another time since it’s not loading,” and I walked out.

Got to my car, reviewed my Returns & switched the one from “needs box” to “no box.” Went to the UPS store on Valley Road in Wayne and was met with a smile and conversation from the UPS employee at that location. I will not be returning to the Little...

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I have been going to this location in Little Falls for many years now and I never had an issue until the owner was the one helping me a few days ago.

He does not greet with a smile, he greets with a very stern angered face.

I emailed the store 5 pictures to print out which I have done many times in the past.

He took longer at the computer than anyone else ever did and he returned with about 10-15 copies that were all useless. It was just 5 pictures but the papers were off margins and huge.

I asked what happened and he told me that he didn’t do anything wrong and kept wanting me to go to the computer to prove he was right and I was wrong.

I told him to calm down and he said “I’m not a sissy I am the owner and I know what I’m doing”. He repeatedly told me he was the owner and I told him I never had an issue before so I asked if the other worker can help me which must have hurt his ego because he was very upset and continued to yell at me. He grabbed all the papers and threw them in the garbage like a player violently slam dunks a basketball in a hoop. I asked if they have a shredder because those papers have my personal information and he then grabbed them with anger and put them in the shredder bin.

I was leaving the store while he was yelling at me and I said another word that he was hurt by and he came running out after me. I left to staples and they printed 5 pages with no issues.

This man should NOT be at the counter or anywhere in a business that requires...