Very poor customer service experience !! We thought we would give this place an try and ordered a crepe and scoop of ice cream. We received our ice cream immediately and had to inquire about the crepe after about 20 minutes of waiting. Apparently there was a lack of communication with the employee who took our order and the employee in the back because when we inquired it appeared like she had no idea about the order. When we asked for a refund because we didn’t exactly have the time to wait, we we’re told only the manager who was on vacation at the moment could authorize the refund. We did eventually receive the crepe over a half hour after the order was placed. Completely understand mistakes happen but was pretty disappointed on how everything was handled. We will...
Read moreThe service here is incredible! It is too bad an old employee sent the masses to this local spot because I have had nothing but positive interactions. I actually had the opportunity to speak with the owners and they were beyond kind and helpful. I was not familiar with a lot of the choices because the ice cream shops I am used to are all just vanilla and chocolate, but the employees were so helpful in guiding me to something I would love. I had mango ice cream with tajin and it was soooooo good. It was totally different from anything I’ve ever had before and I can’t wait to come back and try all the other things that look so good. I would definitely recommend it Fresas to...
Read moreFresas Mexican Ice Cream offers a delightful journey into authentic Mexican flavors. Their ice creams are a perfect blend of traditional recipes and high-quality ingredients. From the rich and creamy vanilla to the tangy and refreshing tamarind, each flavor is a testament to the craft and passion behind their creations. The standout feature is their use of fresh, local fruits, which make the ice cream not only taste better but also add a unique touch. The ambiance is welcoming, with a cozy, vibrant feel. Whether you’re a fan of classic flavors or looking to try something new, Fresas is a must-visit for anyone who appreciates a...
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