Lodi Lanes — Attraction in Lodi

Sadly, this place has let me down many times before and today was the last straw. I run a Sunday respite program for young adults with special needs and I've had numerous issues with trying to get 1 (yes, only 1) lane on a Sunday. One time I asked if they had any available lanes and they said no because of some league or tournament. I decided to go see it for myself to see if all the lanes were occupied that Sunday and there were over 10 empty lanes. I even asked if I could bowl on 1 lane and they said yes. Today, I brought the group there after calling and speaking to someone 4 days ago who reassured me I would be able to use 1 lane in the afternoon. I even asked, "Are you sure? I know you guys get busy with leagues and tournaments." The worker said, "Yes, you can come in any time." I explained I called to see if I could reserve a lane and they said they don't reserve lanes. So, I show up there today and there's a sign on the door that says "No Public Lanes until 5pm Due to Tournament." I went in and asked why they didn't tell me this on the phone when I specifically asked if they would be busy. They apologized and could not make any arrangements for 1 single lane. I had to call all the parents and make alternate plans last minute which was a huge inconvenience. What stinks the most is that they are super affordable compared to the big name bowling alleys, the staff are friendly, and it's in an neutral location for all the parents, but there is definitely a severe lack in communication amongst the staff and workers. I know I'm only one customer, but I'm bringing my...

I use to go to wallington lanes but since they stopped giving a damn about that the pace became a club and dark. So I was a journey for a new bowling alley to play at that didn't do such silly things as put the blacklights when they open their doors. Lodi lanes is the best alley they care for the bowlers and have cheap prices to play many games you can't beat 3 dollar games and 2 dollar shoes the prices are great. Staff is very kind and they get the job done if your lane breaks they go and fix it within second were as in wallington you lose 30 to 40 mins of your time they care for the bowler and they are always in tip top shape lodi lanes they fixed there parking lot and I swear when ever I'm there it's always alive. Wallington lanes has a staff that is cancer and don't give a damn about the bowling or customer aspect lodi cares I give lodi 5 out of 5 star because they are doing a great job and sticking to there guns. The care for the customers and the game and they don't care on how their building looks. They keep things...

Beyond terrible customer service. Rude, impatient, and clearly unwilling to help as I tried to obtain information on whether or not there was a league on the day I went. "Is there a league today?(Me) Do you want to join?(Employee) No I am asking if there is a league today.(Me) We have open lanes."(Employee) He never answered me whether or not there was a league and I could have came minutes or hours before a league came resulting in NO open lanes. Also as my friends and I tried to pay for our fee, I tried requesting that we pay separately and the employees denied our request. It wasn't even a problem of having a lack of change since I know my friends were giving them singles and fives earlier to shorten the amount of bills they were carrying. It really isn't acceptable to have customer service like this. Also the pro shop is quite unprofessional as he showed no care regarding his work on my ball and the poorly done drilling resulted in my fingers swelling and the ball cracking after...