CVS Pharmacy y más — Attraction in Los Angeles

This CVS is HORRIBLE. The retail & pharmacy lines are ALWAYS long. If you're dropping off or picking up your RX, be prepared to wait 20 minutes or more. If wait for your RX, you'll wait about 45 minutes to an hour. The customer service needs major improvement. They're extremely slow, they move at the speed of a sloth, and don't seem to care about moving the lines. The only employee that I've seen working hard is Mike and he's always professional. The pharmacy staff frequently speak to customers in a disrespectful manner. If they're that comfortable speaking to customers in such a way, then the store manager must be OK with their unprofessionalism. I've contacted headquarters about this, they take my report and pass it along to the district manager. He talks a good game but I have yet to see any positive changes. This type of service is unacceptable in West LA, Westchester, USC nor Beverly Hills; these issues only happen in urban neighborhoods. We should not have to go to a store outside of our neighborhood to get...

The pick up line for prescriptions is always long. Be prepared when coming for your medication if you are coming with kids. Sometimes the line is more than an hour away. As for the store in general, managers don’t care enough for the hygiene of the place nor the long lines to pay for your products. This store has been operating for years and you can tell they have lost interest in providing good customer care, keeping enough stocked items on the shelves and having enough cashiers working in the front and pharmacy. They need to start paying more for their positions and train...

The pharmacy is slow. The only way you're getting out of there quick is if you go as soon as they open or right before you close. They do not call to let you know if your prescription is full you have to call and ask them and most of the time they don't even fill it. The line be out of the door. But the actual store part is nice. It is a little high though you can most likely go elsewhere and...