The Establishment Salon - — Attraction in Los Angeles

I have never written a negative review on Yelp before, but my experience warranted a response... I got my hair cut for the first time ever at The Establishment, and then left the salon for a color appointment across town (I wasn't able to be seen for a cut and color on the same day at the same place). When I arrived to my second hair appointment, I noticed my hair was uneven, so the stylist at the second location straightened my hair only to find how uneven and completely botched the original hair cut was. Thankfully he agreed to fix it.

I have never had such an egregiously bad hair cut in my life. It was completely uneven and several chunks of hair were missed. I called the Establishment for a refund and they refused because "I didn't let them fix the hair cut". I don't know who in their right mind would want to return to a salon who completely botched their haircut, let alone put the time and inconvenience on the customer to drive back across town to get it fixed. I am floored that they didn't just completely refund me given how bad the cut was (and I had the evidence to prove it). I had to get 2 haircuts in the same day, and cut my hair substantially shorter than I wanted given the second stylist had to fix what the first one did. This is a customer-service job, and I find it absolutely appalling the owners didn't immediately refund me.

Let this serve as a warning to potential future customers. I wasted $130 on a botched hair cut.

I will NEVER return to the Establishment again.

EDIT: And to your response that this wasn't taken at your studio - that is absolutely correct. It was taken at Spoke And Weal, where I got my hair cut fixed per the botch job at your salon. Truly...

I have a friend that goes here, loves it here and is always super happy with her services. But it isn't for everybody.

I went in yesterday for a blow-out. (The appointment I did last week was for a "blow-out" style.) When in the chair, I jokingly told my stylist that I "didn't want to look like I did real estate" and I wanted for a messy blow out. She quoted me $40 and said that was her going rate and other stylists vary in price.

I left without a blow-out, and instead got my hair washed, brushed, twist-dried, and then curled with a curling stick. My hair was massive.

Oh, and I got charged $45, not $40. A $5 difference is not a big deal - but salons should honor what the client was quoted. It is not our fault if the stylists can't remember how much they charge.

Pay attention: They are an Aveda salon. It doesn't really say this on Yelp. (I hate the Aveda smell. Don't know why, I just do.)

So the big hair - I thought, it's okay - I'll sleep on it and it'll fall out a bit. By the time I got home I was itchy all over and my scalp was on fire. I must be allergic to the something that was used. Not their fault, I know I'm allergic to a lot of things, and how are we ever to know? I took an allergy pill and tried to stick it out, but ultimately had to end up showering and scrubbing it all away. $45 + tip, down the...

I had an appointment yesterday and I had told them I am coming from the airport and I have had a delay - if they could move me or else I will cancel too. They said they can’t move it but they’ll accommodate me and I can keep them in the loop. I kept them posted, dropped my stuff over and rushed to them - I was given them final cut off time to be 4:50 and I said okay I will be there - to quote what I was told “if you can get here by 4:50 it’s fine but after that out stylist will not be cutting your hair” - I got there exact 4:50 and they said since it’s on the dot 4:50 she will not be cutting your hair, if you were just a minute earlier we would have. I still requested that they see me, that I was here by the time I was told I could and he said no she already started packing.

My appointment was 1.30 hrs, I was confused why I still couldn’t get the service at least even if I pay late fee. I still paid the charges of the appt, got no service despite being a repeat customer. I was extremely disappointed. I wouldn’t have been upset over it if it wasn’t unfair - I think it was an obvious elephant in the room that what they’re doing is wrong. Never going back here - don’t want to work with people who can’t value...