Los Ranchos Antique Mall — Attraction in Los Ranchos de Albuquerque

FINANCING BAIT AND SWITCH. This company advertises that it is going out of business and that they have excellent financing regardless of your credit, with 0% interest in the first 3 months, but they don't let you see terms and conditions until you have unwittingly "agreed" to it, without ever seeing any contract. I asked to see terms and conditions but the manager would give me no paperwork, and it wasn't until I got home and received a bunch of emails from a financing company that I learned that the purchase had somehow been converted into a LEASE at 100% interest, transforming a $3,000 bed into a $6,000 bed.

If you are not able to pay off the bed before the first three months, you are stuck with a LEASE at 100% interest.

I cancelled the bed just a few hours after I went to the store, as I had not agreed to a lease, what to speak of 100% interest! If this company is going out of business, I did not understand how anyone could be leasing something from them. To whom would I return the furniture? Later, I learned from another disgruntled customer that this company was claiming to be 'going out of business' in 2016 - almost 3 years ago. I am not sure what is happening with that.

Furniture Superstore refused to return the $129.00 delivery fee I had paid them, even though no merchandise was ever delivered. I requested it on their Facebook chat (where they were advertising), I went into the store with a friend, and I also asked my bank to step in. The guy just kept saying, "all sales are final." [So, is it a sale or a lease? And how can a delivery charge be construed as a "sale?" Make up your mind.]

When I went back into the store as soon as they opened the next day, the guy refused to return the furniture delivery charge and also said that, because I wasn't nice enough to him, he could charge me a 30% "restocking" fee (for merchandise that never left his possession and never had to be "restocked.")

Finally, I had to get the state Attorney General's office involved. They confirmed my understanding that what that company was doing to me wasn't legal. In response to the letter from the Attorney General's office, Furniture Superstore finally agreed to refund the delivery charge.

Disabled, senior and otherwise poor people are often shafted with disreputable, outrageous fees and financing - but this one takes the cake, because they don't even tell you what the terms are before you suddenly find yourself embroiled in something you can't handle, through misdirection and sleight of hand.

If you desperately need some furniture, you have some cash to spend, and if you can bargain the purchase price down to about the same as you would pay for used furniture that is sold "as is" - then it may be worth your trouble. Just remember that these people, who may or may not be 'going out of business' will not take anything back and will not service any warranty you...

This place has really friendly staff and has really improved over the past few years.

I went there maybe 3-4 years ago and it was kind of skeevy. So, when we driving around to different furniture stores looking for a couch and ended up here, I immediately remembered that I'd been there before - and not in a good way.

However, they have remodeled the place and it's much, much nicer now. Plus, the employees were personable and really make us feel like we were important.

We settled on a couch and signed up for their layaway plan, where every check we'd pay some money toward a couch. We actually got a call from them saying that they think that they have a better couch for us than the one that we had picked out and wanted us to come down and take a look. In fact, it was more of what we were hoping to get. So that was pretty cool. They took the money that we had paid in and applied it to this other couch instead. No problems with any of that.

So far, everything was wonderful. When we called to make the final payment and schedule the couch to be delivered, they said that there was going to be a $100 delivery fee, which kind of surprised me. I anticipated that there might be a delivery fee, but $100 just seemed like a lot to me. I ended up going down to U-Haul and renting a trailer for a couple of hours, which cost me $20 or $25, I think. I drove the trailer over there and they loaded the couch up for me.

Everything was really great, but I couldn't give them 5 stars just on account of [what I feel was] a steep delivery fee. Maybe that's normal, I don't know. I guess I just didn't expect it to be so high.

Other than that, the service and selection was fantastic and I didn't really have any problems with anyone or anything else at that store. I would recommend this store to others, however, just be prepared to haul it yourself or tack $100 on to the...

What an incredible experience I had today with my purchase at Los Ranchos Antique Mall. What made it such a beautiful experience was not that I found exactly what I was looking for, but the people that helped me. I am speaking specifically of Brenda, who with her husband Roman, came to my home to help me when I found I could not remove the cabinet from my car and had no one available to help. The owner, John, so aptly assisted me in loading the piece into my vehicle, and I shared with him how I had been shopping there since I moved to Albuquerque in 2013, and that I purchased some wonderful furniture/items over these eight years, from Los Ranchos Antique Mall. But when I got home, I could I could not get the piece out of my car. Try as I did, I could not. I called and asked Brenda if there was anyone who could swing by my house (which was just a few miles from the Antique Mall,) and help me. Well, Brenda herself offered to come by with her husband Roman this evening. They arrived at 6:30pm and after a bit of hard work, the two of them were able to get the piece out of my car. Honestly, this was one of those experiences in life where you encounter kind people who touch you with their generosity and goodness.I tried to pay them for their trouble, but neither Brenda or Roman would accept it. I feel blessed by this experience and will always remember how these two young people helped me for no reason other than their...