Sposabella — Attraction in Lower Southampton Township

Working in the Customer Service Industry can sometimes be very taxing on a person's patience, but when you sign up for a job in the industry, you should know what you are getting into. I have shopped here before and my friend purchased her wedding dress. We then purchased the whole bridal party and mother of the bride's dresses here. It was great! I was so excited to go back for my best friend's wedding. Well this last experience will be the last time I set foot in this store. It was horrible. It all starts with us being early for an appointment. Being in, not only the customer service field, but the wedding industry, I know that keeping appointment times are very important. I knew that we were going to be early, so I called in advance, and I was told to come into the store. I insisted that it was okay if we needed to wait, but I was told it was okay to come. We walked in and were greeted within 10 minutes, so I thought that was fine. When we told the girl (Jess) when our appointment was for, she rolled her eyes and walked away and grabbed paperwork for us. I understand being busy, but when someone is willing to spend thousands of dollars on a dress, you should be happy they are there. After waiting for her to come back and clean out a room for us, we started to look for dresses. This was our 2nd appointment of the day, so we did know what we were looking for. We weren't sold 100% on the dress from the first store, but the customer service comparison did seal the deal for us. After my friend tried on a few dresses, with very little help, we decided this place just wasn't for us. She didn't show us what the dress would look like when fitted and just stood with her hand on her hip waiting for us to look the dress over just to run back into the dressing room to help with the next. It felt as if she was distracted and was trying to get us in and out! Finally, my friend made the decision to not look here anymore. Jess proceeded to tell her, well if you like one from another store, then you are probably going to pick that one. She then stated, sarcastically obviously, that she pulled 30 dresses for my friend to try on and nothing would work for her. This is where my blood began to boil. IT IS YOUR JOB TO WORK WITH THE CUSTOMER!! Do I believe that the customer is always right? NO, but I do believe if there is no reason for an attitude towards somebody then you should be helpful to us. You represent a name. Not just your own, but you represent the name of the store Sposabella. I would be so angry if one of my colleagues acted like this in my place of work, especially with a wedding client. We decided to leave the business. When walking out, I realized that we were never even told her name!! Who starts an appointment with someone without introductions? Again, I get it, You were busy, but I took time from my also busy schedule to come to your place of business to possibly spend thousands of dollars. It is a real shame that this is how this had to end and that I will never do...

I have mixed feelings about Sposabella. On my first appointment there it felt like my consultant, Gloria, decided the style I wanted wasn’t going to work for me early on. The dresses I chose in my preferred style she didn’t even clip me into and didn’t even have the light fully turned on in the room, so I was in baggy dresses in dimly lit room. Then she was bringing me dresses with tonsss of lace which I specifically said multiple times NO lace. I ended up getting a dress that I didn’t love at all because I felt pressure from the consultant and my family..but what really upset me is no one from the store cared to tell me that the dress I purchased had off the shoulder straps that were designed for it (and I contacted the designer myself..the straps are supposed to be included), so I also ended up purchasing off the shoulder straps!

I knew almost immediately that I had made a mistake, so thankfully (which is why I’m giving 3 stars) let me use my deposit for a different dress in the store. My new consultant, Diana, was much more personable and understood what I was looking for better than the last. I went back three times to find a dress, I eventually said yes to a different one (which is beautiful but not my dream dress tbh, but I’m happy with it)..but again I run into communication problems. When I went to pick it up, my original veil was with the dress which I was not expecting because I requested my whole order be canceled , but no one explained to me beforehand that my veil order was unable to be cancelled…ok, so cool my veil that I ordered for my initial dress is actually a perfect match for my new dress so I go to pay the remainder of the dress and am surprised when I’m being charged for the veil. So basically they tell me that even though I already paid for the veil , I have to buy it again because they used my deposit for the veil towards my new dress…

My problem isn’t with having to buy the veil, it’s the fact that this was never explained to me beforehand. So I was fully expecting to not pay off the remainder of my dress which I brought enough in cash for, I wasn’t prepared to purchase the veil that I had already bought so I had to put it on my card.

So while my initial appointment there was not great, I did greatly appreciate them letting me choose a different dress, I just wish their communication with me would’ve been better.

Side note: they also would t let me try on any of the dresses in the plus sized section which idk if that’s because those dresses can only be ordered in larger sizes or what but it was a shame because they had a lot of lovely dresses in that section that I would’ve...

When deciding on where to go bridal dress shopping, I used word of mouth recommendations. That being said, I'm glad I didn't read the reviews because I may not have gone. From what I read after ordering my dress it sounds like a lot of the issues come up in alterations. Gloria is amazing, when making your appointment ask for her! I worked with Roberta who was also great! I went in for my dress one time and went back for a later appointment for accessories. The second time I believe the person helping us was very new, she was very pleasant to work with and helpful, however not the most knowledgeable. Gloria ended up stepping in and the first veil she put on me was the one! My in store experiences were great. However, they really need to work on their communication. I ordered my dress in July and was told it should be in by January. I made my accessory appointment for November. When I arrived at the store they told me I would be trying on the accessories with my actual dress, however I was never called to be told it was in. I ended up leaving the dress there and planned to pick it up when the veil came in. Early January I get a call asking me to make an appointment to pick up my dress. I told them I was waiting for the veil to come in, I get put on hold while they looked in the back, and they say "oh that's in too." So i make an appointment for the next week on Thursday. Tuesday I get a call saying we have great news! Your dress is in. Meanwhile it was in 2 months ago and I've already tried it on and am picking it up in 2 days. Like I said the communication skills really aren't there. I am very happy that I had a private seamstress to use because I would not have felt comfortable or confident in the timeline leading up to the wedding. The store itself was great and the consultants were great too, however I wouldn't recommend using them for alterations based on the horror stories I read and my personal experience with very poor...