GameStop — Attraction in Lubbock

I think GameStop is a ok place to buy from if you want games but I would definitely not recommend this one in the mall. I once bought a game and we went home it didn’t read it. We went back because we thought it was just the disk. We get home and it doesn’t read, so we go back for a third time and try again. Doesn’t read the disk, so we gave up and just went across the street to 806 Games and bought one copy and a retro game accessory and it worked the very first time putting it in. Months later we go back to the mall so I go in and I am just looking around and decided to get a Eshop Card. We go home and it doesn’t work it added no money so we go back and the guy said to call Nintendo and that he couldn’t help us. So I do and 5 days later I get my money. Plus on top of that they have very low staff and GameStop always ask the customers if they have a membership, it gets annoying fast every single time we go there. Their computers are very slow and barely work which is what caused a lot of problems for us. Never going to the mall GameStop again. I would either recommend going to another GameStop if you’re into it or just go to 806 Games or Ralph’s records that will gladly help you and sell games for much cheaper. I just wouldn’t recommend GameStop in general. Service like this is why so many GameStop stores are closing down for business. Thanks...

Love how the return policy is not explained until you are trying to return a device, Tyler failed to mention anything to me about the return policy and maybe had he educated me on how the PS portal works I would not have bought it in the first place. Horrible customer service experience, the manager Dustin just informed me that policy dictated and there is nothing that can be done, I asked about store credit for something else, all he kept saying was he couldn’t do anything and his hands where tied behind policy and offered to buy back for a whopping $36 so that can resell for $169, there is a reason GameStop is failing and this is a big part of it, no education given about products they sell and management is given no authority to do anything according to Dustin. Needless to say I will never shop at GameStop again. Sales and customer service...

I used to love GameStop. I was given a piece of hardware as a gift and it died about 20 days after I got it. I tried to return it and the guy behind the counter was nice and seemed apologetic, but he said his hands were tied because there was a 15 day return/exchange policy unless I'm a GS pro member. So, unless I pay you extra money, I can't even get a 30 day defective device return. I tried calling GS customer service, and since they said they are the manufacturers of the device (subsidiary of GS), they didn't have any manufacturers warranty either. It's no wonder they're going under and closing so many stores, this is an absolute terrible policy. Unless I absolutely have to, I won't be shopping with them again. The employees are always as helpful as they can be, but their policies...