T.J. Maxx — Attraction in Lyndhurst

This store humiliated and embarrassed me yesterday. I bought this dress 6/11 as a back up dress for a wedding in October, I returned it yesterday. The cashier took it to a counter starting flipping and throwing the fabric saying I'm not signing off on this this is worn she wore it you wore this this is stained I said WHAT ARE YOU TALKING ABOUT, I did not wear this dress I want a refund here's my receipt..she said this has deodorant stains, lint all along the bottom stain on the front which I didn't even see its black...I told her I didnt wear this dress and she has to give me a refund..she said no I'm not giving you a refund. I said that's how the dress was when you sold it to me last week! She said why would you buy it like this I said why would you sell it like this! I told her I would have taken off at least 5 inches off the bottom it was way too long for me that lint would have been all cut off if I had worn it..how could I have worn it that long! They got the manager, they still kept accusing me of wearing it. I even have pictures in the dressing room and tried to show her, she did not want to see it. She DID give me a refund after arguing, I was so angry. I was pissed off and looked for the pictures that I took when I tried the dress on in the dressing room the day I bought it that were on my phone and went back in and showed that manager and said you guys owe me an apology look at these pictures of your dressing room with the dress when I bought it in the same condition with the lint balls on the bottom of the hem from your dirty dusty dressing room floor and the deodorant marks on the armpits by the tags. The Manager basically was trying to push me out the door and did nothing but oh sorry and did not bring that cashier over by me to acknowledge she was 100% wrong. HOW DARE YOU, blame others for your mistakes, you should teach your associates to mark the tags when they sell damaged goods and not try to stick the consumer later on if they try to return for a refund that is absolutely unacceptable and someone should be held accountable and lose their job. Shoppers, if you purchase and see ANY stains or damage on any items make that cashier mark the price tag that its damaged so they have to take back your return!!! I have no reason to call you or shop in that place again there's many other TJ Maxx stores, your cashier should be fired. Shop at a clean TJ Maxx or Marshalls in ER where they...

ATTENTION: Rather, you are shopping at TJs or Marshall's pay attention to the cashiers and their scanning of your items. Lately, cashiers scan items and double scan one item, so when you go to return it, one of your item will not show on your receipt, and they will offer you store credit. Example: I bought three nail polish of different colors. The cashier scanned three items as it shows on my receipt, but here was the problem: the cashier scanned one of the same color twice instead of all colors separately as they all had different tag number. Now, when i went back to return one of the colors, i was told that it's not on the receipt. I tried to explain that i just bought these polishes like 10 min ago, and its not possible, but they insist to give me store credit. Then the manager comes to me and tries to convince me the same. Once i got upset, the manager going to tell me to calm down. Seriously? Dont calm me down. You are not a psychiatrist to do so, and you are now trying to embarrass me in front of others by using me to be rightfully upset to your advantage. Shame on you as a manager. You should concentrate to listen to the problem instead of trying to calm me down. I was calm until you stopped listening. Now you want me to cal down?? No, you should listen and not create a scene and attention to the customers like that. It is pure scam to have customers forced to take store credit, so we must spend the money there. There is no reason for cashiers to double scan one item and not scan another unless it is done on purpose. Train your cashier to do their job correctly and not make customers suffer for their short cuts. And train your management that they need to listen to the problem not only from their cashier standpoint but from customers stand point as well and there would be no calm down worry. A person can only stay calm if you listen in the first place and concentrate to solve the problem that is present. That way, no one would be needed...

We drove one hour to visit this T.J.Maxx on Saturday 11/5/22 because of the great reviews online and the reviews were on point. This is the neatest store I have ever seen and most stocked. Every rack was full of neatly arranged clothing and every department was organized and stocked with the latest merchandise. There were ample fitting rooms, and the cashiers rock! They took care of the lines lickety split. There were four of us and all of us left with merchandise. I applaud the store manager and its employees for taking pride in their store. It shows, and it should be the model store for other TJ maxx stores that are failing to live up to these standards such as the one in Paramus. This manager understands the concept that if you keep the racks full instead of filling a fitting room rack, you’re more likely to get the sale. Also when you have enough employees at check out your less likely to find random merchandise in the checkout lane shelf from a frustrated customer that waited too long. Five stars...